Our sentiment meter has detected that Duke Energy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Duke Energy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
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We have received 20 complaints about Duke Energy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Duke Energy's track record in addressing complaints within the Energy Companies category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Elena Hammock on 30 January 2024 about Duke Energy.
Duke Energy refused to refund Heap credit I had on my account, $952.76 , I spoke to Mng Jasmine, she was extremely rude . And they mailed me a check of $384 . I can't Cash it . Read more
Complaint from luvonnelarkin@gmail.com on 04 January 2024 about Duke Energy.
$100 surge in electric bill for no reason nothing has changed in my apartment and I'm the only one that lives here. I received a notification that my bill was $111 from November 22 to December 2 and... Read more
Complaint from Winston Neuhauser on 28 December 2023 about Duke Energy.
I was charged a deposit of $400 based on the previous peoples usage since i had not lived here in 14 years. I was told it was because I had a bankruptcy four years ago in California but my mother... Read more
Complaint from aprilking21 on 03 December 2023 about Duke Energy.
Hi I’m a single mom I’m fifty years old with kids and I’m on disability duke energy is trying to disconnect me over a high bill and they had me on installment plans that I did not make myself and... Read more
Complaint from Dsve on 06 October 2023 about Duke Energy.
My power was about to be shut off. Something happened with the bank and my payment. They can contact you about everything else. They need to contact me right when the payment doesn't go through. Now... Read more
Complaint from disgruntled_customer on 04 October 2023 about Duke Energy.
My family and I moved into a new home with an old AC unit, our power bill skyrocketed and we didn't make enough to afford the high bill. Duke energy does not offer a payment plan the only thing they... Read more
Complaint from Donthave on 26 September 2023 about Duke Energy.
This person, Candace should not be dealing with the public. She reads off of a script, is rude and does not listen to the person on the other end of the phone. She is awful. She should be put on... Read more
Complaint from Sfox0914 on 25 September 2023 about Duke Energy.
My bills normally ran from $260-$400 I fell behind on a payment so I requested payment plan which was $216.92 plus the monthly bill charges. On one of my bills which stated a 9 day cycle my... Read more
Complaint from Tender juevos on 14 September 2023 about Duke Energy.
I was riding my brand new electric bike that I just received on Tuesday on the sidewalk in front of 1013 Woodside Ave. It was about 830 pm. The street light across the street doesn't work and that area is... Read more
Complaint from skylermofford on 07 September 2023 about Duke Energy.
Lets start with saying i would never ever recommend using Duke Engery to anyone i know. Let’s start with saying I paid $350 a month for my electric bill for a 580 sq apartment. My temperature was set at 73... Read more
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