Complaint: Don’t pay to

on 28 October 2019 about in category Hotels / Motels

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My complaint:

I made the reservation with on 20th of August, I paid to and received the ation about the payment. The hotel canceled the reservation because the prices on didn’t match the actual prices and I had to pay at the reception again. Today on 28th of October I still didn’t receive any refund from All I get is template replies of their customer service bots that they are investigating my case and sending me apologies. Not a single direct reply to any of my questions like how long it will take (2 month already). Why do their investigations have to become my problem?

0 0 vote
Justified complaint?

Suggested solution:

WARNING TO EVERYONE: DON'T PAY TO BOOKING.COM, they take no responsibility for the money that you pay to them and you will waste a lot of time getting your refund for their mistakes.

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10 months ago - We have posted a tweet about your new complaint about

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