Complaint: Dishonest Business Practices

on 13 April 2019 about Qandies Limited in category Online Services

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My complaint:

My order took 9 weeks to deliver, nowhere in the ordering information was this timeframe disclosed not was I updated at any point re delivery.

When received, the item was too small and defective. Per the website return policy I emailed service@beincool.com, within 7 days of receipt requesting return information.

A standard email reply told me to sign on to the website and use the return icon next to my order. I did this only to find that there is no such icon.

All subsequent emails and FB messages were ignored.

By any definition this is dishonest business practise.

Desired solution:

Return item and received the refund promised when ordered and on the website.

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