Do you have an issue or had a bad experience with Direct Express? When you submit your Direct Express complaint through our platform you show that you wont let your problem pass by quietly. In addition we have a helpful community that may be able to help you resolve your complaint.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint get the attention it deserves!
Complaint from Desperate on 09 February 2020 about Direct Express in category Payment Providers
On February 3 2020 I went to purchase a money order and my pin wouldn’t work so I spent over 5 hours on hold and they told me someone in Florida ordered a new card I live in Missouri so... Read more
Complaint from Rgarcia13 on 06 February 2020 about Direct Express in category Payment Providers
Direct Express has pit a recording when you call customer service and ask for a person it state high calling call back later..for 3 day every 30 minutes from 8 am to 7pm I tried and nothing!! These people are... Read more
Complaint from [email protected] on 06 February 2020 about Direct Express in category Payment Providers
Someone took my money off my card don't know why direct express let this happen after they kept trying to make withdrawals and it keep declining why not after 3 declines why didn't they cut the card off or ... Read more
Complaint from Tirasin3 on 01 February 2020 about Direct Express in category Payment Providers
My account was charged over $500 in international charges all on the same day. I saw this and immediately reached out to them, which they have no email i find this to be a little strange, so i had to... Read more
Complaint from Jackie1218x on 31 January 2020 about Direct Express in category Payment Providers
I had to change my address. I don’t have a utility bill. Social security provided a letter of benefits with my updated info. I also provided a bank statement with my updated address. They are saying they need an MOU... Read more
Complaint from Themeins47 on 27 January 2020 about Direct Express in category Payment Providers
All of my money was taken from my account. I was told they sent a new card to an address in Florida I told them it wasn't me but they issued the card any way the next day they went... Read more
Complaint from Vel R Higgs on 07 January 2020 about Direct Express in category Payment Providers
someone was wrongfully using my card and I feel I should be reimbursed if I have already sent in all the paperwork and did what I had to do Read more
Complaint from SarahWilliams on 14 December 2019 about Direct Express in category Payment Providers
I am mentally ill and was in an institution for 14 months. My husband found out he had pancreatic cancer when I was in the institution and he also died while I was in. I get out to reapply for... Read more
Complaint from Jwpickett on 11 December 2019 about Direct Express in category Payment Providers
I've had numerous trusted family members try and get them to send me a replacement card. Not even sure how long it's been. Over 3 months. I've email my personal documents and now they act like they don't have it.... Read more
Complaint from TBRUNCK on 09 December 2019 about Direct Express in category Payment Providers
I am on disability and have my money put on a card provided by Social Security. $1600.00 was transferred off of my online account to an account that was fraudulently set up on my account. Direct Express says that there... Read more
