Direct Express Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Direct Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Direct Express's offerings.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

30
27
24
21
18
15
12
9
6
3
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

It was guenteed within 10 days

Complaint from WhitlockSonia22@gmail.com on 26 July 2020 about Direct Express.

I purchased items on wish .com , for my daughters birthday wich had over a month to be delivered, I still havent received the items and their is no way to get ahold of customer representative at all!! So I... Read more

Comments: 0
Rating:

Why is my account is negative $549.97

Complaint from Rolena on 25 July 2020 about Direct Express.

July 1st I pay my phone bill online of $83 I get $783 every month on the 1st and my balance was $94 why and how I don't know I call Direct Express informed them they cancel my card and... Read more

Comments: 0
Rating:

Fraud

Complaint from Vincent Guglielmo on 22 July 2020 about Direct Express.

My house was broken into and my wallet was stolen the man was caught still in possession of the contents of my wallet I submitted all of the evidence the police reports to Direct Express they refuse to reimburse my... Read more

Comments: 0
Rating:

Fraud

Complaint from Vincent Guglielmo on 20 July 2020 about Direct Express.

My house was broken into and my cards were stolen i lived in a small town. I produced police report, they caught person and he still had my drivers license on him. They denied my claims because the card was... Read more

Comments: 0
Rating:

Transaction disputes, remain unresolved.

Complaint from LARRYMHO on 09 July 2020 about Direct Express.

I have several online purchases, that never arrived. I called the toll free number , I wait 45min to an hour for a representative to transfer me to someone that disconnects the communication 3 separate times. They are unwilling... Read more

Comments: 0
Rating:

Never received benefits

Complaint from skymountain1983@gmail.com on 07 July 2020 about Direct Express.

I was to receive benefits on July 2, 2020. I never received my Direct Express Card in the mail. I called to inform Direct Express. They will not answer the phone. Read more

Comments: 0
Rating:

Stolen money

Complaint from Rodney Long on 04 July 2020 about Direct Express.

Wed the 1st of july i payed my cell phone bill using the card.i went to the atm at pnc bank on 73rd stony island o withdrew $500 dollars and put the card back n my wallet that evening i... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?