While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Darcel DixonNEED TO on 24 October 2020 about Direct Express.
I PAY A MONTHLY FEES. FOR MY BANK STATEMENTS EACH MONTH. ON ALL MY STATEMENTS FROM JANUARY 2020 TO SEPTEMBER 2020 . THE STATEMENTS AT THE BOTTOM OF EACH PAGE HAVE THE NUMBER 1 OF 4 PAGES . THERE IS... Read more
Complaint from lilbigbit on 23 October 2020 about Direct Express.
I did not receive my money this month, October 2020. My name is Janet Massey. I depend on this money to pay my bills have gas for Dr appts. I have been on phone for almost 3 weeks and cant... Read more
Complaint from Rose M Black on 22 October 2020 about Direct Express.
filed a fraud complaint in July of 2020 to complain about my computer had been hacked with personal information and request my funds be placed back in my account at which they reversed all at once and then they took... Read more
Complaint from penniglass0424 on 21 October 2020 about Direct Express.
How an I supposed to attempt to get my money back from 511-512 totaling over $50. I need the address and phone numbers for the two business's that charged me. I want your information to collect my money. You failed... Read more
Complaint from tanyamoore387@gmail.com on 18 October 2020 about Direct Express.
I am try send a dispute form to Y'all direct express about get my balance $760.00 Read more
Complaint from Nikkip06061991 on 18 October 2020 about Direct Express.
On oct 4th I paid 17.50 for my new card to be sent to me in 2 days . It somehow got sent to the wrong location so they requested to return the card to them. I waited a day... Read more
Complaint from Kathyroaden on 15 October 2020 about Direct Express.
I called Direct Express on Oct 4 because I had checked the balance on my card and found that it was two hundred dollars short. When I finally got someone, after 1hr, they told me I had to speak to... Read more
Complaint from Flora B on 15 October 2020 about Direct Express.
My acct with Direct Express has had money taken out that Im not familiar with. Please help. Thank You F Bohanner Read more
Complaint from Guera on 15 October 2020 about Direct Express.
In July of this year, someone in San Antonio Texas was able to request a Direct Express card in my name. They then hacked into my Social Security account and had my direct deposit changed from my bank account to... Read more
Complaint from Keith Calhoun on 13 October 2020 about Direct Express.
My card got stolen an after a 200$ loss I reported it after 12 hours on hold they killed my card an would not will not an have not sent me a new card. I changed over to my bank... Read more
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