Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 18, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 124 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from bbpittsbennett on 06 February 2021 about Direct Express.
Dear Direct Express Corporate President of Direct Express, I am Brenda Lou Pitts Bennett DOB 05071954 last 4 's of SS is 6222. I am so angry at ur Online Direct Express employee at about 10: 45 PM... Read more
Complaint from Sick of it on 04 February 2021 about Direct Express.
Do your self a favor and please do not do business with Direct Express. Horrible to deal with. They don't call as promised after the kick you off the site and lock it even though they guarantee that you will.... Read more
Complaint from BolesA on 03 February 2021 about Direct Express.
I called direct express on 01272021 about why I didn't receive my card ending in 9848 expired on 01312021. I'm still waiting for my card and they missed up my card ending 5186 so I have no card to buy... Read more
Complaint from guitarvan400@gmail.com on 03 February 2021 about Direct Express.
Direct Express mailed a card to an address I do not live at I was at the ATM machine talking with an agent when I discovered I could not use it my card we agreed something was wrong she... Read more
Complaint from Nonna on 31 January 2021 about Direct Express.
Had fraudulent charges the minute money hit my account! Reported it immediately but while it was pending they would not stop it! Now it's been a month but I haven't seen my money. Called back and they are blaming the... Read more
Complaint from Sandra Britt on 31 January 2021 about Direct Express.
You denied an obvious credit card theft with 1100 related charges Online without pin. required for purchases. You allowed $300 dollars of these charges to go through at least a week after it was reported stolen. In 7 requests over... Read more
Complaint from mlwilhoit1980@gmail.com on 30 January 2021 about Direct Express.
Frad with in there call center. My Direct express card keeps being canceled. I am reassured that no one can call in and change my address without access to my cell phone where I have a pin they text... Read more
Complaint from Justin Mason on 28 January 2021 about Direct Express.
My complaint is that Direct Express debit card company(who is employed by Comerica Bank) wrongfully denied my claim of fraud. While I was in county jail someone broke into my mother's home and stole paperwork related to my Social Security... Read more
Complaint from Starving on 27 January 2021 about Direct Express.
Over the past several months I've contacted Direct Express and asked them to clear my card to be used through InstaCart. Each time I was told it would take twenty-four hours to do so, yet each time they failed... Read more
Complaint from James e Whaley on 20 January 2021 about Direct Express.
I didn't realize tht I had got a stimulus check until I discovered in oct of20 when I filed a complaint with direct express thy said it may take up to 90 days to resolve but it's been... Read more
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