While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bigdoggy306 on 28 September 2021 about Direct Express.
Had several charges filled against my Direct express card. Who files the same charge over and over. Direct express said they see no signs fraud, are you kiddiing me I will not stop until my stolen Disability money is refunded Read more
Complaint from TIRED OF DIRECTEXPRESS UNETHICAL PRACTICES on 27 September 2021 about Direct Express.
I CREDIT CARD WAS HACKED AND DIRCTEXPRESS SENT ME THE 'QUESTIONAIRE OF FRAUD FORMS'. MY ACCOUNT WAS SUPPOSE TO BE CREDITED FOR THE LOST FUNDS BY SEPT 1 2021. IT IS NOW THE 27TH OF SEPT AND MY ACCOUNT... Read more
Complaint from kern520 on 24 September 2021 about Direct Express.
9321 @ 2:14 a chrg from googlehago for $5.49 was made repeatedly at 2:14 am, 2:15 am as well as a few for $1.99 all within seconds of each other for a total of $86.79. I reported these unauth charges... Read more
Complaint from Bridgetallison on 23 September 2021 about Direct Express.
I changed bank accounts back to direct express in Aug 12 2021 through social security and I have not gotten my card or my benifits.and it's almost Oct 1. Read more
Complaint from Natella on 21 September 2021 about Direct Express.
After 09072021 they stop my card for suspicious activity.Representative 1 ask me to fax my ID to remove Froude suspension,I fax on09152021.When I call back representative2 ask me to fax my SS card,I fax on09172021,When I call back they sad... Read more
Complaint from Kizzyk405 on 14 September 2021 about Direct Express.
I had put a dispute in through direct express due to a unauthorized charge that was made in Johnstown Pa at the holiday inn. I live in Philadelphia and I travel to Johnstown from time to time. On August 16th... Read more
Complaint from Rice30 on 12 September 2021 about Direct Express.
New card issued to new address i never moved and i did not request card called and told them this money was taken out of account after i let them no i did not authorize i called again they told... Read more
Complaint from suzannehewitt49@gmail.com on 10 September 2021 about Direct Express.
Tried for several months to update telephone and address discovering no info for security purposes didn't match bank had on file. I have no idea why. Directions was to send photo of ID front back to docs@ my.usdirectexpress.com I keep... Read more
Complaint from Peggy ward on 08 September 2021 about Direct Express.
I'm trying to find out what happened to my 700 dollars and I didn't spend it on Google like they said I did Caz this is jamming me up Caz I have no money for September 2021 how do... Read more
Complaint from Dayliz25 on 26 August 2021 about Direct Express.
I told Direct Express numerous times that I faxed the answers of the dispute form before the cut off date and they are stating false allegations just not to grant me a refund Read more
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