While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from NO Phone NO Service on 21 December 2021 about Direct Express.
I filed a complaint with Direct Express about unauthorized withdraws from my account. Because I do not have a phone. I do not have a phone contact; I mailed all the information and the fu requested documentation. ... Read more
Complaint from Condeunt scam on 13 December 2021 about Direct Express.
I filed a complaint about theft of funds that I only found out through my card being deactivated and through customer service I found out the names of the people in a different state they then disabled my account it... Read more
Complaint from Jf3005 on 12 December 2021 about Direct Express.
I need Direct Express to start a new claim like they said they would but never did ,I did exactly what direct express told me to do send in the claim form they denied my claim it was ssi... Read more
Complaint from scttsct0 on 11 December 2021 about Direct Express.
On 111321, I noticed an unauthorized transaction in the amount of $32.09. To make a long story short, I've been given a complete runaround, treated abusively by being on hold for at least 8 hours then they hang up. I... Read more
Complaint from quennelg on 09 December 2021 about Direct Express.
i have not gotten my money from ssi and i asked to have the direct express card stopped and to get the paper checks and they sent the card to my old address and i did not get the card... Read more
Complaint from Rclark3643 on 09 December 2021 about Direct Express.
Well just two months ago there was 800 and 200 dollars stolen from me off my direct express card and they refused to replace it causing me to have tremendous hardship. Said because my pin was used it's friendly fraud... Read more
Complaint from Bernice82@gmail.vom on 08 December 2021 about Direct Express.
I have been trying to get in touch with customer service for 4 days about my card. You cannot get through with a live person to hanfle your business. I am tired of trying. Read more
Complaint from Diva2135 on 07 December 2021 about Direct Express.
On. October 1st 2021 $600 was stolen from my account i contacted direct express of which you can never get anyone on the phone but when I did I informed them of the situation I was told they... Read more
Complaint from Dr. Monica Hawkins on 05 December 2021 about Direct Express.
Was victim of theft via GoogleActivision cyber crime entity. Advised Direct Express they were hitting my SSA debit card every :05 with withdrawals of $15 to $25. I asked the Direct Express rep if she could stop unauthorized charges she... Read more
Complaint from Psloan88 on 01 December 2021 about Direct Express.
Hello my name is Phyllis Rene Sloan I am filing a complaint because I have called to on the 7th of October to get a replacement card because I had lost my card ,the representative said that I will be... Read more
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