Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 124 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from blhollywood@comcast.net on 27 January 2022 about Direct Express.
All documents were submitted to Direct Express Estate Claims, Keith, and receipt was acknowledged by email on September 9, 2021 which stated that all required forms had been received and a check will be issued to the address you have... Read more
Complaint from Robmark on 15 January 2022 about Direct Express.
I worked tirelessly to fax and give my information to the people from direct express card and first they said they put the information in and never did. I then was verbally abused by another operator and when I talked... Read more
Complaint from patricia62 on 11 January 2022 about Direct Express.
In November 2021 there were numerous transactions I did not approve at an ATM in the same town I live in, 1 was for $500 and 1 for $300. I filed complaint got a new card this was on November... Read more
Complaint from lesliemerrill4@gmail.com on 08 January 2022 about Direct Express.
There's a lot to say but on October 1st my card was canceled for reasons unknown to me and for no reason at all actually the same day coincidentally my car was stolen it was found the next day by... Read more
Complaint from zachcolton on 08 January 2022 about Direct Express.
I just filed another dispute with them, and was told that they did not file the dispute for me. This is not the first time that I have turned in a fraud complaint to them, they just return a... Read more
Complaint from Taggurit on 07 January 2022 about Direct Express.
My card was stolen in September and I did everything I was supposed to to prove it wasn’t me who spent the 843 dollars from my account but they have denied it citing matched my pattern of spending because the... Read more
Complaint from TMZ1993 on 05 January 2022 about Direct Express.
On 2 occasions I tried a transfer of funds into my savings account. Submitted routing and accounts. Gave ation but disappeared before writing down Came back as credited to account no explanation. Customer service( oxymoron) told me wait 3... Read more
Complaint from Brendawvu on 04 January 2022 about Direct Express.
My card becomes frozen every month from using it for purchases I do regularly and I ask them to note this in my account and still every month this happens and then it takes me a total of 48 hours... Read more
Complaint from Tonya Younger on 01 January 2022 about Direct Express.
Direct Express lost my card on December 2nd for unauthorised users that I did not complain about so they was supposed to unblock it because there was an error then on December 25th I did get a notification that I... Read more
Complaint from nettejam2020 on 01 January 2022 about Direct Express.
I called direct express to replace my card on Dece 19th today is January 1.My card has not gotten to me as of yet.Money is on the card already can't pay my rent.Called direct express their not answering the phone... Read more
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