While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Jarvish on 06 February 2022 about Direct Express.
I was denied my money back when I told them that I had been sick with covid-19 and someone in my home stole my card and pin I keep in bilble. The transactions were from jan 3 to jan 8th.... Read more
Complaint from jbella on 06 February 2022 about Direct Express.
on 020222 i called for replacement card they deactivated my card and sent a replacement for 2-day shipping. IT was supposed to arrive on 020422 either someone took it, or it never arrived. on the 4th i tryed to call... Read more
Complaint from Hawkinsang on 06 February 2022 about Direct Express.
I haven’t received my debit cards in the mail Read more
Complaint from oranbruce2@gmail.com h on 05 February 2022 about Direct Express.
On june july August of 2021 money was taking 129off my card June 129. July 237 August 417 Direct express lock my card I call them each time said someone trying to buy something but they kept putting in wrong pin sent... Read more
Complaint from mzkitty@gmail.com on 05 February 2022 about Direct Express.
I get my benefits on the direct express card, I applied on Jan 23 2022 and the automated told me that my card was issued on Jan 23,2022 I have been waiting for my card and I never got my... Read more
Complaint from Juana on 04 February 2022 about Direct Express.
I’m a senior 78 years old I been on the phone waiting for a person to help me for over two hours having had to call back four times and being transferred and mostly on hold only to ask about... Read more
Complaint from notred03 on 04 February 2022 about Direct Express.
someone hacked my bank account and I filed a claim I had to chase and call often wait for quite a while only to be talk to like i was lying and was denied and then i filed a... Read more
Complaint from BCook on 03 February 2022 about Direct Express.
Every time I need to speak with customer service and you call them there always experiencing heavy call volumes.. so they say, then hangs up.. day after day and several attempts hourly gets you the same result. ... Read more
Complaint from Ravenmoon on 02 February 2022 about Direct Express.
I did what they told me to do to verify myself with them and yet they still can't do it I have alot of money in that account and if they don't issue me a new card I'm sueing them. Read more
Complaint from Acardenas on 01 February 2022 about Direct Express.
I am a victim of being not only by the person that stole the only income I receive but my direct express I had went to jail 92421 -121121 I spoke to my landlord and he agreed to me paying... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
