While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Gyork56 on 04 March 2022 about Direct Express.
Why am having trouble with my card and I am being charged for anouther one direct express I won't my money back because its there fought not mine for there problem Read more
Complaint from Lord liam on 28 February 2022 about Direct Express.
My card was cloned I filed a dispute went to NYPD was given a detective they wiped out my savings everything I had! They said fax your paperwork in within 10 days I tried and it went through I called... Read more
Complaint from Latina Jett on 20 February 2022 about Direct Express.
Direct express customer service representative sent my new card to a person in East St Louis Illinois and the person used the new card to withdraw my adopted daughters benefits she receives from her mother's death. On Jan 3rd 2022. Read more
Complaint from Jennel55 on 18 February 2022 about Direct Express.
I just recently got the dispute papers but I had everything ready to faxed over instead I also have the phone calls history of me calling and requesting these dispute papers I got a hold of some of the people... Read more
Complaint from Sonya shell on 15 February 2022 about Direct Express.
We are on hold about and hour when we reach an agent nothing is solved amazon prime was paid twice I have found no one to solve this matter and the mobile app is not letting me set up and... Read more
Complaint from Kstarks on 14 February 2022 about Direct Express.
I call an did a dispute against this company because money was taken from my card that I did not authorize an a investigation was done they claim they didn’t find no Fraudulent activity but when I called they told... Read more
Complaint from Big Barney on 13 February 2022 about Direct Express.
I had to order a new card. Placed order January 11. Did not receive and called several times . Recorded answer said should be here on Jan 27. They would hang up and say too many calls. ... Read more
Complaint from Kimberly Osborne on 12 February 2022 about Direct Express.
I called to get replacement card on first of January 2022. Automated no live person. And it said will mail card. Never had this happen. A live person asks security questions and address and option of how delivery. I wanted... Read more
Complaint from pamlennon208@comcast.net on 09 February 2022 about Direct Express.
On November the 16th in 2021 my car was sold and it was easy Rite aid in Washington PA I do not drive I'm disabled I haven't driven since 2019 I want my $100 back with you to give it... Read more
Complaint from Sicily C on 07 February 2022 about Direct Express.
Card was Jan 11 2022 never received it call on January 27 2022 and the same voicemail is saying due to high call volume there not answering. Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
