Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Homeless because of them

Complaint from Littlewolf on 08 June 2022 about Direct Express.

I have called to change my card and ask them to put it in a Express 3D delivery they have not done that here it is now over 14 days I still have not received my card I am now... Read more

Comments: 0
Rating:

Fraud

Complaint from James g on 06 June 2022 about Direct Express.

Called Direct Express after not receiving my ssi check they stated they were sending me a new card. With 2 options. 1. Wait 7 to 10 business days (or) 2. For $13.00 I could recieve it in 2 days.... Read more

Comments: 0
Rating:

Card problems

Complaint from Alireason on 04 June 2022 about Direct Express.

I called in and re-ordered a new card on May 12 they said it would be 7 to 10 business days if I received my new one, I called back on May 31 and come to find out the car... Read more

Comments: 0
Rating:

Request denied

Complaint from Knead my dough 56 on 02 June 2022 about Direct Express.

On 4182022 I noticed a withdrawal from my card then out on 4172022 in the amount of $297.14. I did some investigating and found that I did NOT know the name, or authorized that amount taken from my... Read more

Comments: 0
Rating:

Multible fraudulent with drawls

Complaint from Mr. Salerno on 28 May 2022 about Direct Express.

I was in jail and reported my direct express card missing in November of 2020. During the time I was in jail. Someone drained my disability for almost a year. Stole my $1600 stimulus check in total $9000 them... Read more

Comments: 0
Rating:

Direct express

Complaint from Gray870 on 23 May 2022 about Direct Express.

Someone stole my money on august 3 2021 of $858.00 and September 3 2021 of $858.00 they never fix it Read more

Comments: 0
Rating:

Can't withdraw funds from atm

Complaint from Aggravated on 10 May 2022 about Direct Express.

I am a permanent resident of mexico.For the last two weeks I have been to five arms and all five have declined funds.I have called customer service at least eight times and have gotten no where not only that but... Read more

Comments: 0
Rating:

Stolen money

Complaint from Ghjgfcjkm on 10 May 2022 about Direct Express.

They freeze my card so I can't get into my money with no notification. But when there's actually a fraudulent charge they do nothing except accuse me or my kids of fraud. I've been charged fees because of them freezing... Read more

Comments: 0
Rating:

Cancel frauds on my card for over 3months

Complaint from Ghjman890 on 06 May 2022 about Direct Express.

Please for over 3 months I've not been able to get house bills water bills food meds my kids can't eat. I'm suffering because my DIRECT EXPRESS has been under the use of frauder talking my cash to their banks... Read more

Comments: 0
Rating:

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