While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from cbrown5856 on 29 June 2022 about Direct Express.
My sister passed in the beginning of March 2022 I contacted them they told me what i needed to do and to faxed or email to estate claims department which i did in April 2022 they stated it would only... Read more
Complaint from Mamacharlie on 24 June 2022 about Direct Express.
I had a fraudulent company take a payment from my account, even after I noticed it. The payment was pending, and they ould not stop authorization for payment, and also when I asktold them they have not authorized any further... Read more
Complaint from Donaldjones on 24 June 2022 about Direct Express.
They will not give me my refund I got the letter from my car note people that show they took out 791.75 an should of been half of that they tell me to dispute it with direct express Read more
Complaint from TerribleDirectExpress on 21 June 2022 about Direct Express.
I described my complaint below. How should they resolve Let me use my card!!! Read more
Complaint from Janel allan on 17 June 2022 about Direct Express.
I called direct express paid them to send a replacement card that never arrived and now waiting for the expedited replacement card to come in through UPS which never arrived and their not providing me a tracking number it's their... Read more
Complaint from Brysenjohnson3@gmail.com on 15 June 2022 about Direct Express.
I had call to get a replacement card well the lady who took my call Said she had to cancel my card and bc of it being stolen which I try to tell her I lost it but she wasn't... Read more
Complaint from mrlogman on 15 June 2022 about Direct Express.
On 6922 MYSAVINGSMAGICCLUB.SHOP out of CA USA at 833-299-1974 charged me $1.95 for delivery of a Dewalt screw gun if I did a survey for Home Depot. It sounded legit so I did complete the form and authorized the $1.95. But... Read more
Complaint from GREGORY SCOTT on 12 June 2022 about Direct Express.
Money is being taken from both of my card in small increments at a time. It is without my knowledge and without my consent. The Company seems to reject and refuse to admit a crime has taken place after the... Read more
Complaint from rayleta1978 on 11 June 2022 about Direct Express.
In May of 2022 my direct express card was stolen whoever stole it was using my card to make several transactions made a withdrawal of $440.00 placed my card back in my wallet without me noticing anything!... Read more
Complaint from Murclay 56 on 10 June 2022 about Direct Express.
Social security sent mou on Monday June 4 2022 a week later they still have done nothing with it my card is blocked I was forced to become homeless because of this I would love to file a complaint and... Read more
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