On this page you can see which complaints are submitted about Direct Express.
Whatever your complaint about Direct Express is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Direct Express complaint' button.
2. Describe your complaint in detail, and suggest how Direct Express should resolve it.
3. Submit your complaint directly to Direct Express and mention that you posted your complaint on Complain.biz
Complaint from Georgeodoo on 05 April 2020 about Direct Express in category Payment Providers
On March 12th morning I sent my sick mom $101 to use to go to hospital in Kenya through Worldremit phone.money transfer. The same time I tried sending her $50 for buying drugs but failed because there was hold on... Read more
Complaint from Tramp1. on 04 April 2020 about Direct Express in category Payment Providers
I have been trying for three days now to get my new Direct Express Card. This is doing the coronavirus episode. I cannot pay my rent without my money. I need a new card. Please call me. Read more
Complaint from BellM on 04 April 2020 about Direct Express in category Payment Providers
I've been trying to contact customer service for over a week now. I've been trying to get a replacement card. I had to send in two forms of ID. I been calling to see if anyone has received the information... Read more
Complaint from Alvin Godette on 04 April 2020 about Direct Express in category Payment Providers
My April payment went somewhere other than my existing account that I receive VA benefits on. The missing payment was from SSI. I receive a payment from SSI and VA. These payments should have been placed on my existing account.... Read more
Complaint from marythurman616@yahoo.com on 03 April 2020 about Direct Express in category Payment Providers
I been calling them every since 1st I get no answer I have bills to pay and I can’t get my money because the card has expired they never sent me one in the mail I been calling it just... Read more
Complaint from Erniel513 on 02 April 2020 about Direct Express in category Payment Providers
I called direct express to report my card stolen after waiting 45 mins i was hung up on. 1 hour later still on hold while i write this. Read more
Complaint from Kennethcs998 on 02 April 2020 about Direct Express in category Payment Providers
They won't answer the phone to verify my documents to take my card off supensuon been on hold over four hours four times Everytime after an hour they just hang upneed my benefits to eat haven't had any money for... Read more
Complaint from Luckygirl75 on 02 April 2020 about Direct Express in category Payment Providers
Hello I am my sons rep payee and activated his new card and it's not working its telling me to change the pin number its saying the information is invalid I tried to call but the call volume is too... Read more
Complaint from S.murriel on 01 April 2020 about Direct Express in category Payment Providers
Tried reaching the bank regarding my direct deposit for 3 days and can not,speak to a live representative. Spoke with Dept of Treasury and they informed me,that that the funds were deposited on April 1st, but viewing my account, I... Read more
Complaint from John Wallingford on 31 March 2020 about Direct Express in category Payment Providers
I asked to have my benefits card suspended until I could determine if it was at risk. I had misplaced the card, but it was safely returned to me. When I asked to have my card reactivated, Direct Express refused... Read more
