While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
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Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Broken316 on 03 December 2022 about Direct Express.
I can't use my card for anything..keeps saying denied.. one website even said it was expired but it doesn't expire until 2027. I can't buy groceries and my bills are coming up.. I can't pay my bills without using my... Read more
Complaint from Pmeece on 02 December 2022 about Direct Express.
I filed a dispute with Direct express because a lot of charges that were taken off my direct express card.it was in the amount of 1200 dollars.That is over a month if disability pay.it took forever for the bank to... Read more
Complaint from Cdxxenvy on 02 December 2022 about Direct Express.
So used Venmo, Walmart app, and whataburger app, also bought my son Google play credits. They locked my card for suspicious activity, I called , spent almost 7 hours on the phone trying to say ,yes it is I who... Read more
Complaint from June Jackson bullock on 29 November 2022 about Direct Express.
Direct express on November 3rd 2022 took out $140.04 for tmobil account I don't have an account with T-Mobile I have contacted direct express they do not return my call nor do they care there stealing from people on disability... Read more
Complaint from AlexShane on 24 November 2022 about Direct Express.
After having my Direct Express card for over a year with no issues, I signed papers to let an assisted living facility take rental payments off Direct Express directly for October rent. A few days later, $400 was diverted to... Read more
Complaint from efrazee on 22 November 2022 about Direct Express.
Pulled up the site, two options for login, one with my first six account numbers, each with a circle to click, choices choices...after literally hundreds of visits no problem choosing the picture of my card with the first four digits of... Read more
Complaint from Melissa Ortiz on 15 November 2022 about Direct Express.
This is the 2nd time I have been into it with these people always before hand write your complaints with ticket numbers and information on it then all of a sudden after my 10 day where up to give me... Read more
Complaint from Sweet T on 15 November 2022 about Direct Express.
I had many Google charges over a 3 month time period and when I went over my statements I saw some other fraudulent charges. It is too much stuff to download below but contact me and I will get it... Read more
Complaint from ouida banks on 06 November 2022 about Direct Express.
I lost my purse and id was taken I have been on the street several times because of Direct Express Hotel refund policy and several times Hotels have over charged, and I have followed their complaint procedures with no response... Read more
Complaint from Mehdi67 on 05 November 2022 about Direct Express.
Changed banks in August because I was tired of their bs like only allowed to take 200$ a day out of a atm and get charged 5$ each time.My October check went into my regular bank but someone changed my... Read more
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