Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -25%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 19, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 124 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sunshine57 on 16 December 2022 about Direct Express.
On November 4th I file a complaint with Direct express someone used an on line bank to take 20.00 in increments totally 124.00. direct express refuse to refund my money they it's in inconsistent. I have never used an on... Read more
Complaint from MR HOWARD WATTS on 13 December 2022 about Direct Express.
I'VE BEEN TRYING TO GET IN TO MY ACCOUNT THOUGH DIRECT EXPRESS WEBSITE CALLING THEM BEFORE AFTER DEC 9,2022 TO SOLVE PROBLEMS WITH KNOW LUCK. DIRECT EXPRESS IS HAVING CUSTOMERS CHANGE THEIR ID PASSWORD TO THE... Read more
Complaint from eDavis on 08 December 2022 about Direct Express.
I called to get a new replacement card, as mine was compromised. I completed the process and asked for expedited shipping, which cost in the neighborhood of $30. The representative told me to expect my card within three business days.... Read more
Complaint from Josepepe55 on 08 December 2022 about Direct Express.
I has an ssa deposit for $722.00 to my direct express card ending in 2721. And my balance on the card was for $548.00. Where is the rest of the deposit. I'm Jose arambula please fix my problem and... Read more
Complaint from Robin C on 08 December 2022 about Direct Express.
Direct express sent my debit card 15 times to an address in Maryland after being in contact with them numerous times. It started in June when I lost my card, the card was sent to a address in Maryland where... Read more
Complaint from 50388471 on 07 December 2022 about Direct Express.
I have tried to sign in on-line It says I have to re register my card I have tried to do that several times. It comes up that DirectExpress is having trouble with the app. being transferred to a different... Read more
Complaint from Tyticky1366 on 05 December 2022 about Direct Express.
I can't access my card and I can't speak to anybody to get it unblock Read more
Complaint from Pmeece on 04 December 2022 about Direct Express.
I have a direct express card that I get my pay for disability.i get paid on the 3rd of the month.On that day I checked my direct express and had 200 dollars on my card. I immediately called direct... Read more
Complaint from Pmeece on 04 December 2022 about Direct Express.
I have a direct express card that I get my pay for disability.i get paid on the 3rd of the month.On that day I checked my direct express and had 200 dollars on my card. I immediately called direct... Read more
Complaint from RedjanM on 03 December 2022 about Direct Express.
DE is changing over to a new system which we are to get new cards. So I called this morning was on hold for 1hr and 3mins before I was hung up on. The second call I was placed on... Read more
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