Direct Express Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Direct Express over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Direct Express's offerings.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

30
27
24
21
18
15
12
9
6
3
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Taking my money

Complaint from hammss1963@gmail.com on 02 April 2023 about Direct Express.

I've been trying to get my money from direct Express for January and February January 2nd my money was in the on my card January 3rd the money was gone and my car just canceled and I live in San... Read more

Comments: 0
Rating:

Missing Funds

Complaint from Icekid on 01 April 2023 about Direct Express.

My money went missing once again. Social Security sent out SSI Payments to individuals on March 31st and my payment did not appear in my Direct Express Account. I called Direct Express Customer Service multiple times yesterday and was told... Read more

Comments: 0
Rating:

SSDisability STOLEN wcard

Complaint from Janine59 on 31 March 2023 about Direct Express.

I started this dispute on March 14, 2023 where I spoke to the most rudest nastiest woman I’ve ever spoken to in customer service in all my life! It goes to show that she only wanted to do what she... Read more

Comments: 0
Rating:

No reimbursement

Complaint from Shannon champney on 31 March 2023 about Direct Express.

They sent investigation paperwork late and said ot was the past time to credit account and it was not my fault Read more

Comments: 0
Rating:

stolen funds and no help from direct express

Complaint from furious with direct express on 20 March 2023 about Direct Express.

February 9, I cancelled my ziply fiber account, on the 20th ziply charged me for March. Unable to speak to anyone at Direct Express, I found a complaint line and the folks contacted them for me and D.E. was supposed... Read more

Comments: 0
Rating:

Funds recovery

Complaint from Michael ross on 16 March 2023 about Direct Express.

No attempt to recover my funds. Was not sent proper form to do so,as requested. Read more

Comments: 0
Rating:

Can't get my money off my card

Complaint from Sue6942 on 10 March 2023 about Direct Express.

I went to get my rent money off my card, like I do every month, and it was declined saying unauthorized usage I tried calling the number on the back of my card, couldn't get thru for days and when... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?