While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Christine D Pulido on 02 May 2023 about Direct Express.
Last month I filed a fraud report on my account it was almost $300 was spent in like eight transactions they said they were going to send me a form to fill out within 10 days so they'll give me... Read more
Complaint from LadyT1955 on 01 May 2023 about Direct Express.
They will not activate the card belonging to my cousin who is mentally disabled. We have done everything they requested and they are still giving us the run around. Read more
Complaint from TheGreyOne on 01 May 2023 about Direct Express.
I’ve had a dispute with a company. I did not authorize Direct Express to keep trying to get the money. Direct Express has stolen my SSI payments. Read more
Complaint from Direct express robbed me on 23 April 2023 about Direct Express.
Ambulance took me to the hospital with sepsis were I laid in a semi coma for 2 months then having open heart surgery. While in hospital nearly everything I owned was stolen along with my bank box with my... Read more
Complaint from Franvic on 14 April 2023 about Direct Express.
I had about 12 different charges from Google and it came out of my direct Express account direct Express put the money back in shortly and then took it back out again because I guess they finished their investigation and... Read more
Complaint from buddah on 10 April 2023 about Direct Express.
lLocked my account claiming I tried my password too many times when I only tried it once. It was correct because not only did I have it written down, it was stored in my phone's remember database. Because I was... Read more
Complaint from Goldylox54@ on 10 April 2023 about Direct Express.
On 342023 or 352023 An Unauthorized payment from Verizon was taken from my direct express card of 8.14.00 in 4 with draws I put in a dispute with direct express on 3232023 I still haven’t heard anything they... Read more
Complaint from Pup4342 on 09 April 2023 about Direct Express.
Well first I have been emailing and emailing direct express because this woman called me on march 31st because I emailed direct express because I didn’t receive the paperwork for the dispute transactions that I filling they have done... Read more
Complaint from Mariealma on 07 April 2023 about Direct Express.
The card keeps blocking my online purchases on cash app when I've approved then and it's been 4 hours since the card was supposed to be unblocked and nothing I've spent 3 hours the first time waiting on hold and... Read more
Complaint from Pup4342 on 04 April 2023 about Direct Express.
Well this lady called me Friday because I emailed y’all and told y’all I didn’t get my paperwork so that lady called Friday and told me that I can write it down and send it back to y’all so Saturday... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
