Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

30
27
24
21
18
15
12
9
6
3
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Agent

Complaint from sharlenedubois879 on 17 May 2023 about Direct Express.

They won't let me use the old card I had to some kind of id verification which is a passport state id which I do not have. The agent was ever rude. I have all my social security benefits at... Read more

Comments: 0
Rating:

Card sent to wrong address and money stolen

Complaint from 1-7202178689 on 16 May 2023 about Direct Express.

1-7202178689 case number. We have call two times was told a Direct Express supervisor would call. We have not yet received a call from Direct Express. We don't want to get the media or a lawyer in involved in... Read more

Comments: 0
Rating:

Provisional credit denied

Complaint from Charlotte 1107 on 14 May 2023 about Direct Express.

On April 19, 2023 my debit card was compromised I found out on April 21, 2023 I called and filed a dispute. On May 4, 2023 I finally received the documents that needed to be filled out and resubmitted before... Read more

Comments: 0
Rating:

I really need help

Complaint from Pup4345 on 14 May 2023 about Direct Express.

Well I emailed direct express and I had some disputes because I notice some transactions I didn’t do and this lady called me on march 31 and she even went over the transactions with my my boyfriend was sitting right... Read more

Comments: 0
Rating:

My brand new card i paid for dont work

Complaint from Davidbrowne on 09 May 2023 about Direct Express.

I received a card from direct express i could not use i spoke to several supervisors that were not very helpful nor would they let me speak to anyone above them i tried on multiple occasions to get it fixed... Read more

Comments: 0
Rating:

Worse company ever

Complaint from Nikkisoncloud9 on 07 May 2023 about Direct Express.

They always cancel my daughters card instead of mine then I always have to send my id in when it is their fault not mine. Can never get ahold of anyone. Always a hassle. Worse company ever! Read more

Comments: 0
Rating:

Deceased Account

Complaint from Daughterindisstressed on 07 May 2023 about Direct Express.

My father passed away in February 2023, and I've talked to 4 to 5 representatives over the phone in regards to my Father's account. I've sent all documents requested to only receive emails with multiple ation numbers. No one has... Read more

Comments: 0
Rating:

Locked my debit card

Complaint from deedee196973 on 05 May 2023 about Direct Express.

I went out of town direct express took upon themselves to lock my account now I can't access my own money I was almost stranded in another state I need my card unlocked Read more

Comments: 0
Rating:

Won't let me have access to my mony

Complaint from Christine D Pulido on 02 May 2023 about Direct Express.

Last month I filed a fraud report on my account it was almost $300 was spent in like eight transactions they said they were going to send me a form to fill out within 10 days so they'll give me... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?