Bag
Complaint from Aboogie Amanda restel on 07 June 2023 about DHgate.com.
I brought a bag from dhgates and the bag had a slice in it.the seller was on the new years I wrote them the moment I got the bag now there saying it's too late Read more
DHgate.com complaints
DHgate.com Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
DHgate.com complaint process
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about DHgate.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
DHgate.com complaints chart
We have received 35 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
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DHgate.com complaint statistics
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
287
Total complaints
286
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
287 ratings
How to contact the customer service of DHgate.com?
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
DHgate.com reviews: (287)
Authentic experiences shared by our community for your benefit.
Wrong shoe size
Complaint from Wined on 18 May 2023 about DHgate.com.
I ordered two pairs of shoes in size 12 from this site and I received one pair in size 11 which is too small for my feet. I sent pictures of both shoes side by side for comparison. Then DHgate... Read more
Received wrong sizes of items
Complaint from Ileluzmay on 14 May 2023 about DHgate.com.
I had ordered two planners. A brown one in a 12 x 10 cm and a black one in an 18 x 14 cm. I received the opposite. A brown planner in 18 x 14 cm and a black one... Read more
Fraudulent selling practices
Complaint from BBassett on 07 May 2023 about DHgate.com.
I bought and paid for a 58.8V 35Ah lithium battery using top-grade Samsung lithium 18650 cells and was sent a 25Ah battery of suspect and/or old used lithium cells. When fully discharge and then fully charged the capacity is less... Read more
Item not received
Complaint from Karis on 22 April 2023 about DHgate.com.
I ordered a bag and it never came. Sender is ignoring all my messages. I want my money or it sent back out Read more
They lied and stole my money
Complaint from Cdn4twenty on 16 March 2023 about DHgate.com.
I placed an order the beginning of December for over $1250cad and then the seller did nothing but lie they lied to dhgate about shipping it out and then 2 weeks after they told dhgate that it had shipped i... Read more
No products and money gone
Complaint from Jolanda on 09 March 2023 about DHgate.com.
I ordered €196,76 on 7-11-2022 and received nothing, the seller is not responding and my messages keep coming back. Read more
Order never received
Complaint from Snorris224 on 08 March 2023 about DHgate.com.
Never received my orders on February 17th. I contacted my local post office they never received or delivered items that day. They checked the tracking order and it wasn’t my address. So my item was delivered to someone else. I... Read more
Scammed me! Fraud!!
Complaint from Fuckudhgate on 14 February 2023 about DHgate.com.
SELLER SCAMMED ME AND I CANT UPLOAD EVIDENCE TO THE DISPUTE HE SENT ME AN EMPTY PAPER THIN ENVELOPE AND LIKE IF IT WAS OPEN VERY TRICKY SELLERS ON THIS SITE BUT 120$ BAG CANT FIT IN A THIN ENVELOPE!... Read more
The item I ordered was not as described.
Complaint from Dustlaw on 03 February 2023 about DHgate.com.
I ordered a pair of specific shoes that the seller advertised as the ones I wanted. When I got the order they were wrong. I asked to seller for a refund. He said no I gave you what you... Read more
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