DHgate.com Complaint Sentiment: Neutral

Our sentiment meter has detected that DHgate.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DHgate.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

DHgate.com complaint process

Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about DHgate.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

DHgate.com complaints chart

We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.

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DHgate.com complaint statistics

Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!

286
Total complaints
285
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 286 ratings

How to contact the customer service of DHgate.com?

Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:

The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

DHgate.com reviews: (286)

Authentic experiences shared by our community for your benefit.

Item Never Received

Complaint from illuminator434 on 25 April 2021 about DHgate.com.

I ordered an item more than 1 month ago, and it has been stuck in the same place for more than 30 days. I never received a new update, I contacted the seller and I never got a single reply. My... Read more

Comments: 0
Rating:

Order

Complaint from Sweetepiphany67 on 23 April 2021 about DHgate.com.

Order number 3319364765 tracking status has been the same for over a week. The seller does not respond to messages and it appears I am unable to complain to DH GATE from their app without receiving the order first. ... Read more

Comments: 0
Rating:

I believe i was scammed

Complaint from hannah gerlt on 23 April 2021 about DHgate.com.

I ordered a $43 purse from a seller. It's even took the money out of my banking account. I have proof of that. I recently logged on to my account to see when my order was going to be here,... Read more

Comments: 0
Rating:

Wrong Product

Complaint from mcstanley on 22 April 2021 about DHgate.com.

After opening package, I was taken back because it was the most horrible looking wig. Why would I pay 129.00 for this! I contacted Dhgate customer service and after uploading photo they started resolution. Seller was suppose to resend product and I... Read more

Comments: 0
Rating:

Refund rude seller

Complaint from Dr Stanislaus Craggs on 20 April 2021 about DHgate.com.

I am trying to get mediation for a refund on 10usd for faulty product but noone to speak with. Read more

Comments: 0
Rating:

Seller lied about the product

Complaint from Chalkfullofstyle on 18 April 2021 about DHgate.com.

I ordered 132 pieces of 100mm clear glass Christmas ornaments at a total cost of US $198.64. I chose this seller because they showed the product material as glass and only showed photos of glass ornaments as a description of... Read more

Comments: 0
Rating:

Shipment

Complaint from jasonwaddario on 16 April 2021 about DHgate.com.

I’m reporting this to you that seller “Vape Puff Massnine” that is not sending updates on shipment and haven’t sent out a package I ordered on March 30th 2021 And its Un professional the date is April 16th 2021 Read more

Comments: 0
Rating:

Report sellers page

Complaint from Kristinqueen19@gmail on 15 April 2021 about DHgate.com.

I’m trying to report a sellers page on dhgate. My order has not updated in 4 weeks and the seller is doing nothing about it. Read more

Comments: 0
Rating:

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