While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from 1626210055459 on 30 July 2021 about DHgate.com.
I had ordered a lv Wallet from the seller “jerseyland020”. I paid with Apple Pay. $28.22 taken from my bank account. The seller said the payment did not go through on their end, but it did on mine. The payment... Read more
Complaint from teclord on 28 July 2021 about DHgate.com.
Order the bass guitar from dhgate.com approximately 3 months ago product is not been delivered to me and I have requested a refund from them I've sent them emails I finally had to file a complaint with the FTC I... Read more
Complaint from Nat078 on 28 July 2021 about DHgate.com.
Ordered May 2021. Seller sent a fake tracking number but then told me they hadn’t processed my order. I refused and asked to be refunded. Seller refused and processed order. Said I would receive by 9 July or would refund immediately. Did not receive.... Read more
Complaint from Angryman on 28 July 2021 about DHgate.com.
Given wrong tracking number. Item shipped to Texas US. Did not receive item Read more
Complaint from OJ on 27 July 2021 about DHgate.com.
We ordered a pair shoes for my granddaughter’s birthday. The shoes never arrived. We have tried several times to track the delivery and has been unable to do so. At this point she was disappointed on for birthday... Read more
Complaint from kristinelyra on 25 July 2021 about DHgate.com.
I placed an order June 3 2021, and until now July 25, seller didn’t ship it yet. Doesn’t respond to my messages either!!!! Read more
Complaint from bradernest on 25 July 2021 about DHgate.com.
I order 4mm thick quartz bangers and upon recieving them they were only 2mm thick. HALF THE THICKNESS. The sellers advertisement and title and pictures showd and said 4mm banger. Yet upon receiving receiving they were only 2mm. Read more
Complaint from KSOUTH01 on 21 July 2021 about DHgate.com.
I made a purchase on DHgate. The next day the seller reach out to me and said they actually did not have the product I ordered and I should apply for a refund. No big deal, I applied for the... Read more
Complaint from reachanandrao on 19 July 2021 about DHgate.com.
These are the orders that I have not received..Have sent several messages to sellers. Order NO:3221793145 Order NO:3208218971 Order NO:3203437478 Order NO:3203437479 Order NO:3196491343 Order NO:3184448286 Order NO:3180473836 Read more
Complaint from Lus on 19 July 2021 about DHgate.com.
Hello, I purchased two pair of shoes from two different sellers. First one I received no issues. Second one from a different seller. I did not receive mg package and they refuse to refund my money. I have contacted the post... Read more
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