Econo Lodge complaint: Denied reimbursement from faulty vending machine

Complaint from Dylan Sass reported on 19 May 2023 about Econo Lodge

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My complaint:

I bought a water then put another toonie in for an iced tea but the machine malfunctioned and ate my toonie. Apon confronting the front desk politely they both looked at me like I was a hoodlum and then asked me if I was a guest (which I am not) I was refused my reimbursement and I swore because I was mad about it not at them but about this whole ordeal and they kicked me off the premises

Suggested solution:

Say they are sorry for the inconvenience like any other business owner would have. And buy me an ice tea or gift wrap me my toonie

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