Complaint: Demand full disclosure of outsource companies that handle your services.

on 10 November 2018 about HP in category Consumer Electronics

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Reference Book gave web address to install HP Printer.
Web address showed choices of assistance-support all starting with the letters HP-
Called a number listed under it
Was asked if they could take control of my computer to install the print drivers for that printer. I said sure, they are on my computer and start bombarding me with problems on the hard drive, and trying to sell me their services. I asked, are you an HP employee. Oh, NO they were not. I demand that HP and all Electronic companies disclose this in the Reference book that comes with the product AND when they list a web site for assistance that they tell the public who we are dealing with.

I have contacted legal firms and hope to do a CLASS ACTI
ON lawsuit. They cost me a full day of time and frustration because no one disclosed to me who I was giving computer access to until after the fact. But the Menu Address said HP!!
Friends tell me Microsoft does the same thing. I WANT DISCLOSURE, FULL DISCLOSURE! And they must not put their name on a site when it isn’t them.

Desired solution:

I want correction in their printed Reference Booklets: An apology with some money for my time and frustration; and a correction on the web. They cannot list their name when it isn\'t them you are calling.
DISCLOSURE-HONESTY- AND A COMPANY RECOMMENDATION(S) IS JUST GOOD SENSE.

Message from Robin from Complain.biz

5 months ago - We have posted a tweet about your new complaint about HP

All complaints of Bucky Isaacs