While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 23, 2024
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We have received 10 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from aedwards140 on 16 June 2021 about CubeSmart.
The manager at this location is a women named Kathy, I believe. I have been locked out of my unit except for 15 minutes per day until the next billing cycle which is 7921. The unit is used by... Read more
Complaint from R S D on 08 June 2021 about CubeSmart.
We have a legal contract showing we paid 6 months rent with occupancy beginning January 1,2021 through June 2021 a check with January- June written on it. The storage space was owned at that time by CFM StorageLLC. Cube Smart... Read more
Complaint from Kokujin on 07 June 2021 about CubeSmart.
Sir or ma'am, When I started my cubesmart storage, I was very excited to know I could have peace of mind that my unit was behind a lock and key. For the last week, I've been driving by the facility... Read more
Complaint from JTrumpio on 06 June 2021 about CubeSmart.
I have kept my brand new 2020 Jeep Wrangler stored in space 32 at the subject location for about 9 months. I picked up my vehicle Yesterday June only discover a difference in sound when I started the engine.... Read more
Complaint from Honestcustomer11 on 05 June 2021 about CubeSmart.
I am moving into the facility on New England Thruway and just wanted to have a smooth moving day when the lady tells me I cant leave the door open, I'm explaining to her it's just me by myself... Read more
Complaint from erikadeb on 28 May 2021 about CubeSmart.
CubeSmart is behind my property and they let people throw trash in our yards and they don't keep the grass cut. We have proof cause we took picture when I called the store they said they would take care... Read more
Complaint from minniefieldsakeeia@gmail.com on 19 May 2021 about CubeSmart.
I was terminated from cube smart storage .For un true reasons .But the real reason is because they never made a record of me moving into new unit that cost me over 200 dollars after I had just paided for... Read more
Complaint from Sakeeia on 16 May 2021 about CubeSmart.
Well first of all everytime I would go to my unit I was alway harrassed about something that was nothing I think it was just to have a reason to say something to me because I stayed to my self... Read more
I saw him smoking pot and cursing. He is a liar,druggie Read more
Complaint from Bkinfo on 15 December 2020 about CubeSmart.
The Cubesmart location at 6975 University Blvd and Forsyth Rd has failed to maintain a secure location for months. For several weeks the door into the climate control building has had the key code panel bypassed, anyone walking by... Read more
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