CubeSmart Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

CubeSmart complaint process

Do you have a dispute or had a bad customer experience with CubeSmart? Submit your CubeSmart complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of CubeSmart.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional CubeSmart complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about CubeSmart?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

CubeSmart complaints chart

We have received 11 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

CubeSmart complaint statistics

Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!

64
Total complaints
64
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 64 ratings

CubeSmart reviews: (64)

Authentic experiences shared by our community for your benefit.

Everything in my unit is brand new I bought to move into my new house and I stored it there until my new house was ready to move into and everything in my unit is covered in rat feces and... Read more

Comments: 0
Rating:

Absolutely rude and borderline discrimination CSR

Complaint from Figgy911 on 19 July 2021 about CubeSmart.

From the moment I walked in the door I was treated rudely! I have been a customer at this location for six years and until today have had NO complaints. Kathy the manager was not there which explains why I... Read more

Comments: 1
Rating:

Locked in storage area by general manager

Complaint from Treated unfairly on 16 July 2021 about CubeSmart.

My father died if COVID and we almost lost my mom. As a result, my husband (who is a retired Command Sergeant Major) quit his six figure job and we relocated to our hometown, Ohio. We needed additional storage... Read more

Comments: 0
Rating:

They are trying to take my merchandise

Complaint from Kimmy1984 on 14 July 2021 about CubeSmart.

I’ve tried to reach out to the store manager about my merchandise and trying to set up an payment so that I do not lose my life’s work and they are ignoring me Read more

Comments: 0
Rating:

Customer service

Complaint from LG4evaBG on 11 July 2021 about CubeSmart.

I called at 2:17p to get a quote on a 5x5 unit. The gentlemen who answered, I believe he said Silas, told me learn to speak English motherfucker. First, I do speak English. I am completely appalled and will never... Read more

Comments: 0
Rating:

service fee

Complaint from clarked582@gmail.com on 09 July 2021 about CubeSmart.

I have just been charged a (service fee) for paying my bill on time online. I wish to enquire what is the service being provided. Alternately, I am charged a fee if I do not pay the bill on time. Is... Read more

Comments: 0
Rating:

Abusive and unprofessional conduct of employee

Complaint from LisaD on 04 July 2021 about CubeSmart.

I left this location in tears. I called to enquire what time location would be closing and was told 6:30 pm. I arrived at 6:15 pm and was denied access because it was too close to 6:30. I believe the... Read more

Comments: 0
Rating:

Door security

Complaint from MCADAMS on 02 July 2021 about CubeSmart.

Cube Smart location in Elyria Ohio needs new doors installed. I don't feel secure because the doors don't close and lock unless you push hard on them. Multiple times when I arrive I don't need my code because the last... Read more

Comments: 0
Rating:

Going up in price, just because

Complaint from Girlie on 28 June 2021 about CubeSmart.

This company just goes up on me $20 for NOTHING. Storage Unit in Nashville, TN. I called store where my things are stored, asked to speak with someone over her She was GM, this thing gave me a wrong number,she... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?