While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with CubeSmart? Submit your CubeSmart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of CubeSmart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional CubeSmart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 10 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Unauthorized on 17 August 2021 about CubeSmart.
Workers At Cube Smart Unlawfully Entered My Bank Account And Withdrew $381.00 From MY Account.I NEVER Gave Permission. This Is The Second Time That They Did This. I ONLY Make Payments IN PERSON AndI WOULD CALL And Make MY Payments... Read more
Complaint from emejias on 17 August 2021 about CubeSmart.
I have 4 units for only 5 months. They are paid on time every time through autopay. They have increased my rates drastically without any notice. I called the local office and they said they would call corporate but of... Read more
Complaint from Csmithpn.cs@gmail.com on 07 August 2021 about CubeSmart.
I went in today 8621 Approx 1130am and bought new lock which Chris put on and paid of the storage bill. I went to Unit 313 Opened door. Then looked down saw ALOT of Rodent Droppings in My Storage Unit... Read more
Complaint from mootandtom@yahoo.com on 04 August 2021 about CubeSmart.
We stored our sons belongings at Cube Smart in May....we went there today, August 4 to clean out the climate controlled unit. Our movers could only fill the truck half full due to bee and hornet nests on top... Read more
Complaint from Better service on 04 August 2021 about CubeSmart.
I drive from Maryland to check on a storage unit that my family set up 2 years ago. The account is a military account since I have proudly served. My wife set up the original account with the store employee... Read more
Complaint from Tammy 4523 on 30 July 2021 about CubeSmart.
I've had a account at the location over a year today when I was on site the manager yelled at me for leaving my car in the parking lot in front of the building while I was getting... Read more
Complaint from Sherie on 30 July 2021 about CubeSmart.
In March I became very ill due to mode that appeared on ceiling, coughing constantly every time having to go to storage to get online products out. When mentioned to Management, it was played down and that I was really... Read more
Complaint from Kfru on 29 July 2021 about CubeSmart.
John, supposed District Mgr came aggressively, and threatening me to my storage unit, DEMANDING FURIOUSLY THAT I MUST VACATE IN 24 HRS!!!! HE REFUSED TO SEE PROOF OF MY SERVICE DOG- A VIOLATION AGAINST THE DEPT OF JUSTICE, ADA ACT.... Read more
Complaint from Maestas13 on 25 July 2021 about CubeSmart.
First of all the new people taking over have no idea what they are doing guy calls me that my unit door was not locked properly to come down and lock it I sent my boyfriend who is on the... Read more
Complaint from PieLady on 23 July 2021 about CubeSmart.
The first week of storing my items here the roof leaked causing catastrophic damage to my vintage piano. That was 7 months ago and I've yet to be paid by their insurance company. The slide lock didn't work either and... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
