While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
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We have received 10 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Colorado_Rookie on 25 May 2022 about CubeSmart.
I have been renting at this location [2902 S Havana St, Aurora, CO 80014] for 2 months now. I keep clothes, shoes and drinks in my unit. I noticed today that someone has been stealing my drinks. I made the... Read more
Complaint from Featherlite on 28 April 2022 about CubeSmart.
Your General manager at 380 E. Garden of the Gods Rd., Colorado Springs, Colorado has shown very poor customer service and problem resolvingmanagement abilities. She condescendingly left me voice mail stating that me or someone had accessed the property at... Read more
Complaint from di2414 on 21 February 2022 about CubeSmart.
I had the worst experience with Cubesmart. Initially, I reserved an storage in a size I needed that also had a good price, when I went to see the storage I reserved, they told me it wasn't available so they assigned... Read more
Complaint from BrittanyR on 18 February 2022 about CubeSmart.
I have been with this company for over three years now and they have yet to help me resolve any issues when it comes to the charges. My rate has increased four or five times since I have been with... Read more
Complaint from VERONICA_B on 17 January 2022 about CubeSmart.
I gave cubesmart 1-months notice that I would be moving out January 14th, 2022. HRA was 30 days late in paying the bill, so I gathered up some extra funding and sent it in myself to avoid auctioning while I... Read more
Complaint from Salmafaisal23 on 17 November 2021 about CubeSmart.
I have wet stains on my boxes and mold on my sheets in my storage unit. I didn’t leave my storage unit in that way. I also have two televisions in there and so I don’t know where the water... Read more
Complaint from Fcapra79@yahoo.com on 13 October 2021 about CubeSmart.
I made a complaint earlier about the resident manager. It in a complaint about the resident manager about his sexual misconduct getting blow jobs by two women at least for free storage. I was told by another customer at this facility... Read more
Complaint from Gnosticgod888 on 26 August 2021 about CubeSmart.
I was scheduled to meet manager and it seem like they took a very long break Read more
Complaint from theresamariekb7@gmail.com on 22 August 2021 about CubeSmart.
I made the intial payment on a unit 325 I believe which was to small then paid to have it upgraded to the next size a, paid that difference .. at that time I had gotten really sick... Read more
Complaint from NotHappy123 on 20 August 2021 about CubeSmart.
Hello, there is lack of moving carts at the Tempe location on 8575 S Priest Dr, Tempe, AZ 85284. I just reserved a storage unit last week and have been moving stuff in daily and there has been an available... Read more
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