Purchased unit for a year using a credit card in May 2022. On Dec 8th, 2022 I cleared out unit. Had new card they took acct down, got receipt exoected a refund. It's April 2023 still no... Read more
CubeSmart complaints
CubeSmart Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
CubeSmart complaint process
Do you have a dispute or had a bad customer experience with CubeSmart? Submit your CubeSmart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of CubeSmart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional CubeSmart complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about CubeSmart?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
CubeSmart complaints chart
We have received 10 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
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CubeSmart complaint statistics
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
64
Total complaints
64
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
64 ratings
CubeSmart reviews: (64)
Authentic experiences shared by our community for your benefit.
Customer service
Complaint from connerscc on 14 January 2023 about CubeSmart.
September 28th, hurricane, devastating. Fort Myers, FL. Called two weeks after to find out about my storage unit, A149. Was told by the manager Ann, was unable to get to the unit because no electric. Received a letter a... Read more
Wrongful sale if unit
Complaint from Cj2001 on 24 December 2022 about CubeSmart.
I was out of town working and tried to make a payment towards my account. I was told that partial payments would not be accepted. I contacted the facility by email as my work hours did not... Read more
Smell for chemicals in storage unit
Complaint from Cheryl McElroy on 15 December 2022 about CubeSmart.
The unit next to our was allowed to put cedar for houses that had already been treated with chemicals. Everything in our unit stinks and can not be aired out . I complained to the manager as we have had... Read more
Vandalism of storage unit
Complaint from James Gonzalez on 08 December 2022 about CubeSmart.
My unit 3301 was broken into and approximately $ 30,000. Worth of my storage was stolen. Sneakers,2 Flat screen TV’s, Sports Jerseys , sweatshirts and funko pops all collectibles items. A police report was filed to New Bedford Police... Read more
Theft and damage to storage unit
Complaint from Bxm2492 on 12 November 2022 about CubeSmart.
My storage unit was Destroyed and rat infested and ruined and other feces found in storage unit. Things stolen, damaged and not worth keeping.. disgusting Read more
Storage facility unsafe!! Dangerous
Complaint from LourdesD on 03 October 2022 about CubeSmart.
This location is unsafe to another level! The mangers don’t care! Broken doors kept open 247 allowing anyone to enter and clip All the locks and steal! 2: a space was rented and the dude lives in it and... Read more
Bad business
Complaint from thomasmedlin28@gmail.com on 11 August 2022 about CubeSmart.
I am moving and trying to place my stuff in storage it says on the sign access gate hours 6-10 it's not even 9 and I can't get in the gate says invalid time and the gate is pad locked.... Read more
Tiff staff Tereza and Ocean
Complaint from AdriHE on 27 June 2022 about CubeSmart.
I got a 10x40 storage paying $580, in the second day a person there beware me of the broken storages, the person was a victim that’s ask the manager to check cameras and the manager TERESA denied that. I feel... Read more
wrongfull sale of my unit
Complaint from moreno480 on 06 June 2022 about CubeSmart.
on may 23 2022 i was in your office to make a payment on unit 337. i did not have the full amount and was told that none of my payment could be accepted unless it was paid in full.... Read more
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