Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 9 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

Lost Bitcoin

Complaint from Justincap on 29 October 2021 about Coinbase.

I lost access to my wallet and I've contacted the 4 times and the said there is nothing they can do. Cant look up my username, email, or password. This happened over a year ago and they refuse to help. Read more

Comments: 0
Rating:

Stealing

Complaint from lugg98 on 26 October 2021 about Coinbase.

Coinbase purchased crypto and blamed me for it even though I reported it. They stole all my Btc, ethereum and some altcoins (algorand for one). Now they still want me to pay another $23.41. They have refused to address the... Read more

Comments: 0
Rating:

Artificial Market Pricing due to Coinbase System Issues

Complaint from brvalk@gmail.com on 21 October 2021 about Coinbase.

After much online research, Reddit conversationschats, and discussions with friends, on September 19th I placed my very FIRST crypto order on coinbase PRO. The fiat markets pricing on coinbase PRO’s website revealed a cost for SHIB of $.00000774. Believing... Read more

Comments: 0
Rating:

Lost or stolen payment

Complaint from Twisty880 on 18 October 2021 about Coinbase.

Case 07629596 - Missing 510.01013747 DOGE to DAioE9FRau9pjsnfujVoqDW8oYAr1SCaiY This was a payment from Antpool for mining. Antpool sent the transaction to my wallet. I have received some 80 transactions to this wallet from Antpool to Coinbase without a... Read more

Comments: 0
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Theft and complicit assistance by Coinbase

Complaint from Unhappy coinbase customer on 16 October 2021 about Coinbase.

Ii was notified by coinbase that my password had changed and I immediately tried to call but my phone had been sim switched Thanks T-mobile another complaint. I logged onto my computer and froze my account and contacted thier customer service... Read more

Comments: 0
Rating:

Locking me out of my account several times

Complaint from glp@turbousa.com on 12 October 2021 about Coinbase.

I currently locked out of my account for the 3rd time now. Recently I made a complaint that I had a $25 charge on my bank account from coinbase. I don't know where it came from and I never authorize... Read more

Comments: 0
Rating:

disappointed in US coinbase pro

Complaint from Nhan dao on 08 October 2021 about Coinbase.

I want to complain because the coinbase exchange has put the shiba on the coinbase pro exchange to cheat people's money. help the owner to extort money. 1 year ago put on binance exchange scam 1 time. Now for the... Read more

Comments: 0
Rating:

Let me send my remaining ethereum

Complaint from charcoalfever13 on 27 September 2021 about Coinbase.

Coinbase decides to randomly close my account and says I should be able to send my remaining ethereum off of the platform, but its been 2-3 months now and I have yet to be able to send my ethereum to... Read more

Comments: 0
Rating:

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