Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 20, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 6 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

Coinbase Account Drained

Complaint from Turbo252 on 26 November 2021 about Coinbase.

All of my money was removed from my coinbase without my authorization. All of the transactions were performed on 112421 at 5:55pm. I have reached out to coinbase several times but they have not gave me a reason... Read more

Comments: 0
Rating:

All funds were taken

Complaint from Turbo252 on 26 November 2021 about Coinbase.

All of my money was taken from my coinbase account without my authorization. I lost everything and they are not telling me where my money went. I have contacted customer support several times and they are refusing to tell... Read more

Comments: 0
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account access

Complaint from carlfears2000@yahoo.com on 23 November 2021 about Coinbase.

My account was hacked Sept 23, 2021and most of my account was drained. After several attemps I was able to get it back open but I am still not able to buy or sell crypto. I have completed the I.D.... Read more

Comments: 0
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Lost funds

Complaint from Jdbrandes on 14 November 2021 about Coinbase.

I had sent a bitcoin address to receive funds from another account. i copied and pasted the address to the individual sending the funds as well as double checked to insure accuracy. After several days the support team got back to... Read more

Comments: 0
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Fraud

Complaint from Amzi lightt on 10 November 2021 about Coinbase.

I was cheated out of 1,000 with coinbase funds depleted money that stated was paid 2 bank i have verfied documents of the sale n purchase of stock in qeation I have bank verifacation of fund that coinbase said deposit... Read more

Comments: 0
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account being under review from last one month

Complaint from Vinodmahala@yahoo.com on 06 November 2021 about Coinbase.

I am having problems with my account due to account under review I cant sell, buy or trade in my account since last one month and i also have a high amount of money in my account and whenever i... Read more

Comments: 0
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CANNOT SEND OR CLOSE ACCOUNT

Complaint from ivory1029 on 03 November 2021 about Coinbase.

I HAVE TRIED MANY TIMES TO CONTACT AND GET HELP FROM COINBASE CUSTOMER SERVICE. IN THE END I DECIDED TO CLOSE THE ACCOUNT, BUT WHEN I TRIED TO EMPTY THE ACCOUNT I STILL GET THE CANNOT SEND NOTICE!!!! Read more

Comments: 0
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Assets missing

Complaint from @jokma on 03 November 2021 about Coinbase.

1.6 trillion mononoke tokens missinggone. About 5 billion saitama tokens missinggone. About $800 worth of ETH tokens gone Read more

Comments: 0
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Lost Account

Complaint from WWandassoc@aol.com on 02 November 2021 about Coinbase.

I had an account under my name Barbara Seideman through an agent at Nittrex named Jacob Silverman. I cannot find my account Are you still doing business with Nittrex. I cannot find them or Jacob Silverman or my account which... Read more

Comments: 0
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Missing Deposit

Complaint from fred7 on 30 October 2021 about Coinbase.

The money I have sent from my bank account to coinbase account is not showing on the system. I have filled the support file 4times but there is no response yet. Also, they keep asking for the ticket number but... Read more

Comments: 0
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