Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 9 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

Transaction Reverter- No feedback for a week

Complaint from Nessie88 on 06 January 2022 about Coinbase.

On the 29th of December, I made a transaction from Coinbase to Revolut. For some weird reason, the transaction was reverted to Coinbase. After 5 days I was supposed to see the money back into my account in Coinbase and... Read more

Comments: 0
Rating:

can not reset password for 3 weeks

Complaint from suzybear34@aol.com on 06 January 2022 about Coinbase.

I have not been about to access my account for 3 weeks. no one answers phone at company. I try to reset password but nothing is sent to my email address.. Read more

Comments: 0
Rating:

COINBASE LOCKED ME OUT OF MY ACCOUNT

Complaint from RANCAM57 on 04 January 2022 about Coinbase.

I opened my account with an email address i can no longer access. Since then i opened another account with a valid email address. I followed all of coinbase's procedures to switch email adress but to no avail and now... Read more

Comments: 0
Rating:

Money was Drained from account

Complaint from Lharmonic on 02 January 2022 about Coinbase.

On 1222 32k was wiped out of my coinbase account in a matter of minutes My account was then locked and it took me days to realize Coinbase has been unresponsive Read more

Comments: 0
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coinbase stole my money

Complaint from aeme11363 on 30 December 2021 about Coinbase.

money was taken from my account while i was locked out and my money was on hold by coinbase Read more

Comments: 0
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Credit Card Fraud

Complaint from davidfromfrance on 22 December 2021 about Coinbase.

Unauthorized use of my credit card on coinbase. I'm not a customer on the platform, I don't have an account. My credit card was used 3 times against my will (it has now been terminated). Coinbase is not replying to... Read more

Comments: 0
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Coinbase Wallet Compromised

Complaint from Jaaay404 on 15 December 2021 about Coinbase.

On 12122021 my Coinbase Wallet was hacked and depleted. I was woking with a crypto company called PathDAO io when the hack occurred. I received no s, no 2FA and no delay of transactions whatsoever from Coinbase. ... Read more

Comments: 0
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Fraud

Complaint from Roland Lady on 07 December 2021 about Coinbase.

This is a complaint related to fraud. Someone took money from my moms checking account using her routing and checking account number. On 12-2-2021 they took $10 then on 12-3-2021 they took $1000. None of this was done by... Read more

Comments: 0
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