Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 9 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

LOST THOUSAND OF $$$

Complaint from ryffin@msn.com on 08 March 2022 about Coinbase.

I have been trying since Sept 2021 to get back into my Coinbase PRO account as it has been locked and won't let me back in even after several complaint tickets submitted. I believe they have allowed someone to hack... Read more

Comments: 0
Rating:

Refusal of Loan Payment

Complaint from DoNotUseCoinbase on 02 March 2022 about Coinbase.

Do not take a loan out with coinbase. I have had a loan out with them for a meager $100 that I have been trying to pay back for over a month. When you get a loan, Coinbase... Read more

Comments: 0
Rating:

Money taken out from coinbase wallet

Complaint from TariqZiad on 01 March 2022 about Coinbase.

Yesterday I had about 4950 US dollars in my coinbase wallet. This morning I was surprised to notice about 16 US dollars in the wallet. I like to know who took out money from my wallet without my permission? Read more

Comments: 0
Rating:

FRAUD [COINBASE CASE 10457324

Complaint from rhinorojo@hotmail.com on 26 February 2022 about Coinbase.

Unauthorized transfers out of my Coinbase account, and unauthorized purported Coinbase withdrawals from my Frost Bank account. I keep getting referred to help@coinbase.com, then get e-mails saying need to contact help again. I have made no progress in attempts to... Read more

Comments: 0
Rating:

unauthorized debit from checking account

Complaint from Michael Cannon on 22 February 2022 about Coinbase.

On 1-24-22 I purchased some bitcoin through Coinbase. I recorded that I made one $1000 purchase, Coinbase ed that transaction on 1-28-22. I later noticed THREE debits to my checking account with the Navy Federl Credit Union. I... Read more

Comments: 0
Rating:

Unauthorized charges

Complaint from Teague55 on 07 February 2022 about Coinbase.

On November 17 I was charged 103 for GYEN stock 3 separate times, totalling 309, all happened at the same time, when I found this happen I contacted coinbase support and nothing was resolved, it's almost 4 months since and... Read more

Comments: 0
Rating:

coinbase support lying to client to take money

Complaint from brian wood on 22 January 2022 about Coinbase.

how it started.i moved tether usd and locked it up on coinbase wallet so i asked on twitter if anyone knew how to fix.a coinbase support agent @Lenita35062195 came on and said that they could fix it but i have... Read more

Comments: 0
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No Help Advice given by Coinbase Help or Support

Complaint from D Mayow on 20 January 2022 about Coinbase.

I first started this complaint 13th 12 21 under ticket 09005611 - you asked me to contact the Help@coinbase which I did with NO Result. In September 2021 I started with Coinbase at which time you directed me to communicate with... Read more

Comments: 0
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Can't access account with money and haven't heard back

Complaint from josephwstein@gmail.com on 11 January 2022 about Coinbase.

In december of 2021 I wanted to close my regular coinbase account which had a zero balance and keep my coinbase pro account open which had the following cryptos listed below as well as about 5k in USD. So... Read more

Comments: 0
Rating:

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