Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 9 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

Out standing Fees

Complaint from rweezkarpo@att.net on 30 April 2022 about Coinbase.

I could not make a bitcoin transfer to another wallet , even after the hold period twice yet Bitcoin charged me a fee after I cashed out account, I think they are doing this just for the fee money.. Read more

Comments: 0
Rating:

stolen money

Complaint from Marc LaBate on 30 April 2022 about Coinbase.

I bought $590,000. of BTC and the fees were $1232. The price is still exactly where I bought it at but I'm missing $46,000. from my balance Read more

Comments: 0
Rating:

Stop taking my money!

Complaint from Cjrc5544 on 27 April 2022 about Coinbase.

I was told I needed to empty out my wallet job Coinbase because the account out of nowhere was being shut down. When put in the wallet address to send the funds to, the kept all $277. They only... Read more

Comments: 0
Rating:

My account was Hacked,after my last purchase January 25

Complaint from kseacowboy@gmail.com on 16 April 2022 about Coinbase.

Tried too get in my account,kseacowboy@aol.com.After 25 calls too support and a registered letter too Coinbase to New York. No RESPONSE! I found out i was hacked when the support group told me too open another account up under a... Read more

Comments: 0
Rating:

Unable to access

Complaint from thor48 on 15 April 2022 about Coinbase.

Coinbase seems unable or unwilling to change my phone number making it impossible to access my account. On 41522 @ 7:00 eastern, I discovered that I could not access my Coinbase account because I had changed my phone number. At... Read more

Comments: 0
Rating:

my account has been disabled by coinbase

Complaint from kingcalrock@aol.com on 25 March 2022 about Coinbase.

I have had issues with the coinbase trading platform for months. Now it is at the point that I cannot sign in, no email support and now they don't recognize my phone number. I can't get any customer support... Read more

Comments: 0
Rating:

Unable to trade, sell, buy, deposit or withdraw

Complaint from arbl954 on 21 March 2022 about Coinbase.

For the last three weeks my Coinbase account has been disable. I am not able to trade, sell, buy, deposit or withdraw. basically all features are disable. I have contacted Coinbase multiple times. Every time I call I get a... Read more

Comments: 0
Rating:

Cannot Send large payment from account in over a week

Complaint from tony_cook@bellsouth.net on 17 March 2022 about Coinbase.

I have been trying to make a larger payment to another wallet for over a week. The issue keeps going in circles. First I'm asked to verify my identity with drivers license and a selfie. That verification gets denied because... Read more

Comments: 0
Rating:

missing deposit

Complaint from Tricia Carl on 16 March 2022 about Coinbase.

I sent 2K of XLM a week ago from Phemex and they responded immediately saying the transaction went through and coinbase has it. However, I am still waiting for it to post. I need this money ASAP. (like last week! ) Read more

Comments: 0
Rating:

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