Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 9 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

CANNOT GET into MY ACCT DUE TO PHONE Number CHANGE

Complaint from bUCK aDAMS on 18 July 2022 about Coinbase.

i have contacted CB (Coinbase) at lease ten (10) times including trying to take photo of m drivers license, id and passport plus emails telling you about the change and requesting you to send verification code to y NEW phone... Read more

Comments: 0
Rating:

Nft

Complaint from Esma el Idrissi on 17 July 2022 about Coinbase.

Did not help me Read more

Comments: 0
Rating:

Nft not in Coinbase account

Complaint from Esma el Idrissi on 15 July 2022 about Coinbase.

Nft werd send to my etherium adres 0xF9400d4c4F84106D9C23C31b25936039841d7862. I see my nft on OpenSea but not in my account. Read more

Comments: 0
Rating:

Locked out of account

Complaint from Wfleming on 10 July 2022 about Coinbase.

I changed jobs and as a result lost my phone and email as they were the companies. My coinbase account was linked with the phone and I didnt remember the password and couldnt retrieve it as my company email was... Read more

Comments: 0
Rating:

Scammers stole my money

Complaint from Poor Peter on 22 June 2022 about Coinbase.

I used to have an account with Coinbase acc num :- 06884846 until the 21st of February 2022 when a scammer opened a new account in my name and stole £3980 from First Direct and my coinbase account of £506;00... Read more

Comments: 0
Rating:

I need my money

Complaint from 72mlt72@gmail.com on 17 June 2022 about Coinbase.

I've verified myself 22 times.. it still keeps saying verification failed even tho I received an email saying it was accepted. I have $550 sitting there that I need ty pay my bills with.. but I can't access... Read more

Comments: 0
Rating:

no response within six months of complaint

Complaint from wmdmooore@hotmail.com on 14 June 2022 about Coinbase.

complaint case 11126779 has not been addressed . So, resolution is impossible. I am told to wait and I do so, but six months have passed and $130,000 was taken. Read more

Comments: 0
Rating:

Missing funds?

Complaint from last_rebel on 15 May 2022 about Coinbase.

I started receiving email about authorization to access my Coinbase account from places that I have never been. I called Coinbase support and they locked my account and I had to recertify my identity. This did not solve the problem... Read more

Comments: 0
Rating:

Horrible company and policies

Complaint from Mvlr12 on 09 May 2022 about Coinbase.

Long story short I was hacked, they emptied all my crypto which is annoying but whatever, it seems that’s a risk you take. The worst part was that the hackers charged a checking account I no longer use and Coinbase... Read more

Comments: 0
Rating:

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