Coinbase Complaint Sentiment: Neutral

Our sentiment meter has detected that Coinbase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Coinbase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 19, 2024

Coinbase complaint process

Do you have a dispute or had a bad customer experience with Coinbase? Submit your Coinbase complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Coinbase.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Coinbase complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Coinbase?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Coinbase complaints chart

We have received 6 complaints about Coinbase over the last 12 months. The graph below shows a monthly breakdown.

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Coinbase complaint statistics

Curious about Coinbase's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 169 ratings

How to contact the customer service of Coinbase?

Below, you will find the contact information for the complaint department of Coinbase. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-908-7930
Contact form:

You can contact the customer service of Coinbase by calling 1-888-908-7930. If you want to reach out to Coinbase through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Coinbase reviews: (169)

Authentic experiences shared by our community for your benefit.

Hold on my money for 50 Days

Complaint from Vitor on 02 March 2023 about Coinbase.

I made a purchase of $18,500 worth of cryptocurrencies on coinbase. This purchase was made through my bank account, through 2 fractional purchases. One on 02232023 in the amount of $10,000.00 and another on 0224 in the amount... Read more

Comments: 0
Rating:

Refund for unauthorised transaction

Complaint from Summer2023 on 01 March 2023 about Coinbase.

An authorised transaction took place in my coinbase wallet account and I reported the issue. Coinbase does not want to take the responsibility to refund me as my bitcoin worth $1639 just disappear just like that. I have contacted them... Read more

Comments: 0
Rating:

Recovery of funds.

Complaint from hussainjamal on 27 February 2023 about Coinbase.

I sent USDC from my Binance to my Coinbase. But by mistake i choosed BNB chain except Erc20 Chain. Here is the Hash ID. https:bscscan.comtx0xe49a0d6565d69cbd4bc40b1eaebd6818ba57ef884cdd9ec3a16b5bd99c1db781 Please send these funds back to the source wallet as it has not appeared in my... Read more

Comments: 0
Rating:

Victim of a scam

Complaint from dax1983 on 24 January 2023 about Coinbase.

I am from United Kingdom England, I am a severely sightedblind person. I have fell victim to a liquidity mining pool scam using Coinbase and Coinbase wallet platforms where I used CB payments ltd to send funds to the Coinbase... Read more

Comments: 0
Rating:

Refusing access to account

Complaint from abused customer on 06 January 2023 about Coinbase.

Unable to access fund in my coinbase account Coinbase refuses to help with this (hangs p on phone repeatedly, makes erroneous claims via email Read more

Comments: 0
Rating:

Fund is not safe

Complaint from Case 13469826 on 26 December 2022 about Coinbase.

Case13469826 I have countless ticketemail bw coinbase and me (customer 5 years). They dont accept their system(auth serverPro server) is compromised. They misguide with mix of information about attacker or system compromised. Their support agent says so many customer is affected... Read more

Comments: 0
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Flagged account

Complaint from Parsos1 on 07 November 2022 about Coinbase.

My Coinbase Account has been flagged restricting my access. I have submitted all documents requested some time ago, but the restrictions have not been lifted and I can get no update from Coinbase. I have written to them many times,... Read more

Comments: 0
Rating:

Financial Chargeback

Complaint from Festusrules on 23 October 2022 about Coinbase.

I was wrongly advised that I had two financial Coinbase crypto purchases through my bank account where I received crypto credit but Coinbase was never paid. One was for $103.56 on October 12th and the other was for $100.57. Both... Read more

Comments: 0
Rating:

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