Complaint: Balloon freeze event is not ending from last 3 months

on 12 October 2019 about Coin Master in category Gaming

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My complaint:

When I open my coin master one by one all the running events open and at last balloon freeze event is also appearing from last 3 months.
When I click on the x button it shows Pls check your internet connection and I am not able to play from last few months.
Pls help and resolve this issue.
Thanks

Desired solution:

Pls help I don't know how to resolve.

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