My complaint:
Having some trouble getting specific information about refunds and account status from Stripe support. Ahmad seems frustrated with receiving repetitive responses and is seeking clarification on the status of their account and any refunds owed to them.
If you were responding as Stripe support, you might want to acknowledge Ahmad’s frustration and assure them that you understand their concerns. Then, you could offer to escalate the issue or provide more specific information about the refund process and the status of their account. It’s important to address Ahmad’s specific questions and assure them that their concerns are being taken seriously.
Suggested solution:
get the refund to the customer , and no need to recover the account
