Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 28, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Stimulus payments missing

Complaint from Cruzkay00 on 06 January 2021 about Cash App.

I requested my payment four times and no one fixed my issue i gave them. All the info they asked for and nithing happened i will take rhem toc ourt next and they can tall to my lawyer ! Read more

Comments: 0
Rating:

Money never refunded

Complaint from hollygould45 on 06 January 2021 about Cash App.

I attempted to send someone a payment actually 2 different people and said failed payment said it would be refunded to my account I attempted many times to contact cash app in regards to the missing payments. I have yet... Read more

Comments: 0
Rating:

Hacked

Complaint from kaylahempstead15@gmail.com on 05 January 2021 about Cash App.

Some hacked my account. Unlinked my cell number from my cashapp account and also changed my pin number for my cashapp card Read more

Comments: 0
Rating:

Deposits not received

Complaint from Rah on 05 January 2021 about Cash App.

A couple of days ago I seen my cashapp account was overdrawn by $30. They sent me a message saying I couldn’t use till I added the money. I then add $30 to my account and nothing happens. So I... Read more

Comments: 0
Rating:

I need my money

Complaint from Keia on 05 January 2021 about Cash App.

They cut my card off and I had money still on it and money coming to it my stimulus that I really need and won’t contact me or help me with anything won’t let me link a card to even... Read more

Comments: 0
Rating:

Unable to withdraw

Complaint from Niket1234 on 05 January 2021 about Cash App.

I submitted my information for verification and it shows that I will be verified within 24 hrs. That we on 122021. On 132021 I bought bitcoin so that I can sell it to pay my bills and since then I... Read more

Comments: 0
Rating:

No refund on Money sent to mistaken cashtag

Complaint from LesaHall054 on 05 January 2021 about Cash App.

On 1421, I mistakenly sent $80 to the wrong cashtag, by one digit, at the end. I immediately requested a refund, and contact Cash App. The rep at Cash App said, They cannot help me retrieve my funds. The person... Read more

Comments: 0
Rating:

Stolen money

Complaint from Lunette on 04 January 2021 about Cash App.

I transfer money from my cash app to my bank account and it never arrive so i contact my bank and they said to contact cash app so I contact cash app and they said that the transfer was successful... Read more

Comments: 0
Rating:

Fraud and theft

Complaint from Jamiya on 04 January 2021 about Cash App.

Every since I have downloaded cash app I notice money would start disappearing out of my account but Everytime I called them they would give me the run around and never give me a refund. Last week I see a... Read more

Comments: 0
Rating:

Fraud

Complaint from Greek on 03 January 2021 about Cash App.

Someone hacked into my account and sent 3 different individuals money which ranged up to $2500.00. I wrote customer service @ cash app and all they do is give me the run around. Anyone with common sense would see that... Read more

Comments: 0
Rating:

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