While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Cash App over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Yogi1026 on 08 January 2021 about Cash App.
This morning I woke up to see that there were 10 unauthorized transactions made on my cash app account which was at the time linked to my bank account. Three of the unauthorized transactions were sent back to my account.... Read more
I searched online to find cash app customer service to ask how to add another debit card to my account since I was new to this. I called a 855-331-2517 and a Male answered and I thought they were verifying... Read more
Complaint from Nataliem643 on 07 January 2021 about Cash App.
I had my paychecks be sent to my cashapp and before my paycheck when into my cashapp, cashapp closed my account so i don’t where my money is. I’ve called Smd email support but u get no answers and no... Read more
Complaint from Andrew 81 on 07 January 2021 about Cash App.
I initially tried to add $300 to my cash app card from my Netspend card and it didn’t happen a couple times and then it went through. Then it finally went through and I never use the card so I... Read more
Complaint from Rahiahmed37 on 07 January 2021 about Cash App.
I sold my phone and the money was sent to my cash app. But cash app held my money until they say the package was delivered. It was delivered today I provided the tracking history. Now they’re saying to buy... Read more
Complaint from Vabeachgrl19 on 06 January 2021 about Cash App.
First and foremost there is NO real customer service number to call when you have issues.. They want you to send messages through email or facebook or twitter. A majority of the time they do not respond or wait weeks... Read more
Complaint from Ghost on 06 January 2021 about Cash App.
Someone else logged onto my account unlinked my email and phone number stole my account they didnt protect my account lime theyre supposed to Read more
Complaint from Joshuaw813 on 06 January 2021 about Cash App.
Cash app kept 54 dollars of my money and only returned 19$ of the money that they were holding for an authorization charge for Amazon, I contacted Amazon and have full proof there are two 20.10$ charges, one 14.72$ charge... Read more
Complaint from jr0sier on 06 January 2021 about Cash App.
I have been trying to contact this company for several days now and asking them why the IRS sent my money to my account 3 days ago, repeat, the payment was SENT, to cash app, and they won't make the... Read more
So my phone was stolen so i transferred my number and still can’t get into my account. I’ve been emailing them for 4 days now and still no response. I’m so mad!! I have $600 dollars in my account and... Read more
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