I requested 180 dollars on March 12 from an ATM. It stated that it took from my account on cash app, yet no money was released. I have documentation from the ATM owner saying cash was not dispensed and the... Read more
Cash App complaints
Cash App Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Cash App over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Cash App complaint process
Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Cash App?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Cash App complaints chart
We have received 43 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.
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Cash App complaint statistics
Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
2137
Total complaints
2134
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
2137 ratings
Cash App reviews: (2137)
Authentic experiences shared by our community for your benefit.
Missing money and not good help
Complaint from sadwizard on 24 March 2021 about Cash App.
I had money sent to me from my Aunt for $250. I wanted transferred instantly so I could put it into my savings but long behold it went missing. I contacted support about this and they said to contact my... Read more
Will not send my 100.00
Complaint from Wanda704 on 24 March 2021 about Cash App.
I stayed at Comfort Suite in VA 31421-31621. They put a 100.00 hold on my card and have released it back to my cash app card but Cash app will not give my money back. I called and spoke with... Read more
unusual activity
Complaint from plastic wrap on 24 March 2021 about Cash App.
everytime i try to use my cash app card it declines and i have well over the amount i was actually trying to spend...so i emailed cash app no response ..i then called and the customer service rep said he... Read more
Disabled Card
Complaint from Flow777 on 24 March 2021 about Cash App.
I have been an active member of cashapp for greater than 5 years. Never had any problems until the pandemic. During the time of frequent deposits related to unemployment, my cashapp card was disabled without... Read more
Scammed out of several thousands of dollars
Complaint from Lost thousands on 23 March 2021 about Cash App.
I have contacted cash app several times,provided screen shots of the name the scam artist used to transfer money to themselves,as well as via bitcoin. This has been going on since November 2020. The money I was scammed out... Read more
I was corresponding with a 'cash app' account holder, in hopes of purchasing a mini dachshund. I was scammed out of $500. I notified cash app, had endless email exchanges, but cash app refused my claims. They would not help... Read more
Wrong balance
Complaint from Keraaaaa0987 on 23 March 2021 about Cash App.
My balance is wrong and my savings is missing!! Read more
Someone took money off my card
Complaint from Kelhorner on 23 March 2021 about Cash App.
I went to the store tried using my card it said it wasn't valid I tried again said the same thing I got home talked to somebody from this number1(815)3452981 named steve Read more
stolen money
Complaint from robina3887 on 22 March 2021 about Cash App.
on march 17 2021 I had 499.00 and 38.00 taken from my cash app account while I was on the phone thinking I was talking to a cash app rep because when he answered the phone he said cash... Read more
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