While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Cash App over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from SarahC on 24 April 2021 about Cash App.
Cashapp has refused to give me access to an account that I no longer have the phone number to with several thousand dollars in it, even after verifying my identity for them multiple times, giving them all the information they... Read more
Complaint from VANS on 24 April 2021 about Cash App.
Payment for services rendered was sent to Mr. Nicholas *** but the payment was never delivered. Mr. ** and I were told they sent it to the wrong bank account. I went ahead and paid Mr. *** in a separate transaction,... Read more
Complaint from Guyivy019 on 24 April 2021 about Cash App.
My Fiance I have our own cashapp accounts. I send her money, she sends me money etc. She had sent me $600.00 on March 23, 2021 for our vehicles insurance payments. It says it was posted but IT NEVER... Read more
I was sent $100 by my father for my birthday and haven't been able to access my money due to a silly verification issue in which the app states sorry but we do not accept ID's outside of the... Read more
Complaint from Danyellepink on 22 April 2021 about Cash App.
I sent a $200 payment to a friend jay to pay a bill for me they failed the payment but took it out of my bank. I called the next day where they told me I had to contact my... Read more
Complaint from lw64834@gmail.com on 20 April 2021 about Cash App.
I just told you what my complaint is below i want my money back! Read more
Complaint from Badams1977 on 19 April 2021 about Cash App.
Cashappbis giving me the run around about my money that was unjustly took of my card! They have done nothing to help me get my money ! Chase says cashapp took my money! Cashapp says chase took my money! I... Read more
On March 15, 2021, a random user with the name Steven Bendall and the Cash tag $bendej0 sent me $1,000 via cashapp. I did not know the person and had never exchanged money with the user before. I did not... Read more
Complaint from AlexsisJ on 18 April 2021 about Cash App.
I purchased a bunk handy services on Walmart March 25, 2021, I then canceled the handy services on April 3, 2021 which was left in total of $129.57 cash app told me to contact Walmart even though Walmart did... Read more
Complaint from Amandainink on 18 April 2021 about Cash App.
I have been waiting for a refund for 109$ from mercari since March 22. I spoke once with cashapp support they said to contact them again in 10 days if I still haven't received it. Now they are not responding.... Read more
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