Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 28, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Cash app keeps taking money from my account

Complaint from Avon Carter on 25 May 2021 about Cash App.

Cash app keeps taking money from my account or allowing someone in there company to take money from my account. And it says to cancel and when you cancel they still won’t allow you to get your money back because... Read more

Comments: 0
Rating:

Scam on a purchase

Complaint from Monkmom on 24 May 2021 about Cash App.

I, along with several other people, was involved in a simian auction. Some of us won items from Vanessa Gilliam. She asked us to pay via Cash App. We all did. Several of us and hundreds of dollars. No one... Read more

Comments: 0
Rating:

Where's my money

Complaint from spatricia404@yahoo.com on 23 May 2021 about Cash App.

Well, my sister sent me money through cash app from our mom. When I got the notice from cash app it said more info needed before I could collect this money so I clicked on the continue button. Then it... Read more

Comments: 0
Rating:

Failed to return money

Complaint from RobertLShannonjr on 20 May 2021 about Cash App.

I purchased Bitcoin through CashApp for months. I then sold the Bitcoin. CashApp refused to give me the money or respond to any email queries as to where is my money. Read more

Comments: 0
Rating:

Closed my account without notification

Complaint from Natmatos on 19 May 2021 about Cash App.

I have been using cash app since 2016 with cash tag $NatMatos with no issues at all. In March 2021 I opened another account $extracharming with a different email address. I made a transfer of $700 from $NatMatos to $extracharming... Read more

Comments: 0
Rating:

Scammed

Complaint from Jokerandmycah on 19 May 2021 about Cash App.

I got scammed out of 50 dollars bc i was going to purchase somthing but he told me i wasnt getting anything and left Read more

Comments: 0
Rating:

Sherwin Williams and Canadian Pacific railroad

Complaint from brandonmccomas18 on 17 May 2021 about Cash App.

I purchased both of these stocks while they were being falsely advertised. The sherwin Williams stock supposedly drop 60% the day I bought it, and the Canadian Pacific railroad stock dropped 80% the day I purchased. Neither stock had actually... Read more

Comments: 0
Rating:

Scammed

Complaint from Supremesmokestl on 16 May 2021 about Cash App.

Purchased multiple pairs of shoes from a reliable business. Their website went under construction during that time he said he was using cashapp temporarily... after several purchases I never received any shipping information or merchandise at all. Read more

Comments: 0
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