Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 29, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Missing money

Complaint from Bregillis on 30 May 2020 about Cash App.

I had $114 in my account on yesterday may 28th 2020 on today may 29th 2020 I only have $1.75 I didnt use my cash app why is my money gone off my cash app Read more

Comments: 0
Rating:

Cancelling

Complaint from Tisha on 29 May 2020 about Cash App.

My cash app will not let me send out because it's saying I cancelled to much I only cancelled 3 times cause my phone was messing up now I can't do anything to help people Read more

Comments: 0
Rating:

Unauthorized Payment

Complaint from Hopingforchange on 29 May 2020 about Cash App.

Unauthorized Payment (ref:_00DEOY7ru._5000L1Ttsgb:ref) 1 Device using Cashapp Samsung Galaxy Note 10 I communicated with a representative of Cashapp via phone on 52620 regarding an inquiry as to whether my daughter's Cashapp can be linked with my bank on my Cashapp. The representative... Read more

Comments: 0
Rating:

False DisputeMoney Not Refunded

Complaint from DuFontaine Tinsley on 29 May 2020 about Cash App.

In February 2020, I sent my daughter two payments, in the amount, of $100 and $50 on two separate occasions. On Saturday, May 23, 2020, Cash App claimed that I filed a dispute against my daughter on February 5, 2020,... Read more

Comments: 0
Rating:

Money taken

Complaint from Ssilas27 on 28 May 2020 about Cash App.

I was writing to discuss why I received 3 cards. After making my complaint, my 269.00 was taking out my account. Read more

Comments: 1
Rating:

Stolen Mother’s Day

Complaint from Mia8109 on 28 May 2020 about Cash App.

I sent $50 to my mother on Mother’s Day an hour and a half later my brother sent me 50 for Mother’s Day but I did not cash out the 50 he sent me in the day that I went... Read more

Comments: 0
Rating:

Never received my money back

Complaint from angelamarea on 28 May 2020 about Cash App.

I had sent $48.00 to my son’s Cash App account that had been closed since he no longer had the same telephone number. Therefore he never received those funds I definitely never received them back. Once they... Read more

Comments: 0
Rating:

I want my $65

Complaint from Tray d3e on 28 May 2020 about Cash App.

Ok so I had $65 on my cash app an I cashed out I'm not sure if your suppose to cash out using a cash app card but it told me I would have it in 3 business days its... Read more

Comments: 0
Rating:

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