Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 29, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Cash out funds was not deposited into my account

Complaint from LaShawn on 01 June 2020 about Cash App.

On 5182020, I cashed out $250.00 which were supposed to be deposited 5222020. Funds never arrived. I've made several attempts to resolve this matter via email but to no avail. This has been a huge inconvenience to me and... Read more

Comments: 0
Rating:

Frozen account

Complaint from Cashappuser on 01 June 2020 about Cash App.

Cash app locked my card for a week without telling me it was locked which means I couldn’t cash out buy anything or do anything with the account. When they finally said something about it being locked they lied and... Read more

Comments: 0
Rating:

SCAMMERS

Complaint from rey11679 on 31 May 2020 about Cash App.

I sold a music mixer on OfferUp and the customer pay through cashapp, they put my money on HOLD and requested the sender ( customer) to send $200 more in form of gift cards from eBay. Once I did that... Read more

Comments: 0
Rating:

Worst customer service

Complaint from Jazzy on 31 May 2020 about Cash App.

I got a deposit from unemployment. They locked my account since May 20, 2020. I can not use my money. They have only responded with generic emails that do not tell me what is going on. I have tweeted the... Read more

Comments: 0
Rating:

Frozen account Ignoring of customers

Complaint from Dyron_Long on 31 May 2020 about Cash App.

My account has been frozen since 52020.They will not reply to me or anyone else at all.They will not enable my account they Blocked my DM's and Messenger They ignore everyone yet they hold your funds like its theres.They been... Read more

Comments: 0
Rating:

Unnecessary Purchases

Complaint from devinchhit on 30 May 2020 about Cash App.

Hello cashaspp. My little brother spent money on a game he plays on my phone and I was wondering if you can give me a refund? I’m really livid that he spent my money without my consent. Please let me... Read more

Comments: 0
Rating:

Scammed by $flipcash666

Complaint from GermaineS on 30 May 2020 about Cash App.

$flipcash666 scammed me out of $200 without providing any product or service. CashApp was made aware, and pics of messages were provided to cashapp and they did and is doing nothing about, which further tells me and others that CashApp... Read more

Comments: 0
Rating:

Someone bought a phone from me and paid with cashapp

Complaint from MJ919 on 30 May 2020 about Cash App.

Someon bought a phone from me on Facebook marketplace on 272020, for $570, and he paid me with cash app. After buying my phone, he then turned around and file an unauthorized payment with cash cashapp, as if the money... Read more

Comments: 0
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