Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 28, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

I want my money back

Complaint from ScammedinSC on 05 June 2020 about Cash App.

On March 31, 2020 $566 of my money was transferred from Cash App and my checking account and put in bitcoin. I don’t have a bitcoin account, I don’t even know what bitcoin is. I tried calling bitcoin and Cash... Read more

Comments: 0
Rating:

Refund my money

Complaint from Blackmoney873224 on 05 June 2020 about Cash App.

I have three unauthorized cash app payments to people that I don't know one for 85 dollars someone named chynaaa cashtag $hxtchyna I tried to cancel it and request a refund whoever the person is declined it I have another... Read more

Comments: 0
Rating:

Refund

Complaint from 20202102 on 05 June 2020 about Cash App.

My refund has not been accepted i sent $Amourseasons $650 and i have not been funded back..i ended up not purchesing anything Read more

Comments: 0
Rating:

Transaction Duplicated

Complaint from Mrs. Epps on 05 June 2020 about Cash App.

On May 28th I authorized a payment in the amount of $155.00. The transaction somehow showed on my cash app timeline twice. The $155.oo cane out of my bank account twice. I have reached out to Cash app support. I... Read more

Comments: 0
Rating:

direct deposit

Complaint from princesspratt68 on 05 June 2020 about Cash App.

I have Switch to my direct deposit to cash app because of the advertisement saying it would be 2 days early and so forth, my deposit was released on the 2nd and I have been trying to reach someone... Read more

Comments: 0
Rating:

Lost Money through Cash App Transfer

Complaint from cwebb3555 on 05 June 2020 about Cash App.

I have 2 transactions that I have sent to cash app support. Both transactions were to be transferred to my other account. They were taken out of my bank but never made it to cash app. I have contacted my... Read more

Comments: 0
Rating:

Money stolen

Complaint from Whitegirlki on 05 June 2020 about Cash App.

Money was taken from my account. Don’t know where it went or why it was even taken. Just wondering I’ll be getting that back? $20 was stolen from me Read more

Comments: 0
Rating:

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