Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 28, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Missing payments that was sent to me

Complaint from Chocolateone on 25 June 2020 about Cash App.

On Saturday, June 20, 2020 my husband sent me $600 to my cash app account, my brother sent me $200 to my cash app the same day, I click on get cash and I choose to receive the monies on... Read more

Comments: 0
Rating:

Cancellations

Complaint from aMonet3 on 24 June 2020 about Cash App.

I just activated my cash card and on my first time trying to use it, it cancelled for “my protection”. Now every time i try to use it, that’s what comes up. Read more

Comments: 0
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Scam

Complaint from COWBY73 on 24 June 2020 about Cash App.

My daughter used the app to supposedly purchase shoes as a gift her mother. The person got her to $70 ,20 and then the last two was payments were for shipping. Read more

Comments: 0
Rating:

Unauthorized and Fraudulent Charge of $596.20

Complaint from OQuiles360 on 24 June 2020 about Cash App.

My account was definitely hacked and compromised. I am beyond disappointed with the way they mishandled my case and the lack of support and communication they have displayed. I was charged $596.20 (Plane tickets) and another $50.00 baggage fee trip... Read more

Comments: 0
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No good service

Complaint from Big guero on 23 June 2020 about Cash App.

Cant get in contact with no one at all ! The app doesn't help at all Read more

Comments: 0
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Stolen Funds

Complaint from itssofunny on 23 June 2020 about Cash App.

On Tuesday June 16th, someone named Mark Hall make 3 requests for funds and was approved. I don't know who he is and, more importantly, I didn't approve any of those requests. Yet, somehow they were approved anyway and he... Read more

Comments: 0
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Cash App took my money

Complaint from jhorkey2 on 23 June 2020 about Cash App.

My daughter sent ne 200.00 on cash app on 613. I accepted the amount and provided my debit card info on 614. Nothing showed up in my account so I called them on 618 and they remotted into my... Read more

Comments: 0
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Scammed money for a game

Complaint from Joemorefield on 23 June 2020 about Cash App.

So this guy is pretending to be a pack loader to buy packs for a game called Game of War by MZ. My son sent 105$ for the packs but the guy blocked me and did not deliver $ChrisPacksBoy That’s his... Read more

Comments: 0
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Refusing to release payment

Complaint from SGT on 23 June 2020 about Cash App.

I have 24 emails back and forth in regards to getting a payment. A payment was sent from square and placed automatically onto an old account. ( I didn't even know I had an account with Cash... Read more

Comments: 0
Rating:

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