Cash App Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Cash App over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Cash App's offerings.

Sentiment data last updated on March 28, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 51 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2136
Total complaints
2133
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2136 ratings

Cash App reviews: (2136)

Authentic experiences shared by our community for your benefit.

Fraud

Complaint from Mooke1972 on 28 July 2020 about Cash App.

While trying to set up Cash App account I was defrauded of over $8000 by someone impersonating as employee of the company. Money was pulled from my account without authorization. These same people had me purchase eBaytarget cards in order... Read more

Comments: 0
Rating:

STOLEN MONEY

Complaint from quilla on 28 July 2020 about Cash App.

SOMEONE SENT 150 DOLLARS TO ME AND CASHAPP STARTED THEY COULDN'T REFUND ME MY MONEY WHEN CLEARLY THE MONEY WAS SENT BACK TO THEM AND THEY SENT IT BACK TO ME. NOW CASH APP IS STATING THIS IS MY FAULT.... Read more

Comments: 0
Rating:

A scammer that didn’t refund my money back

Complaint from Btarv13 on 28 July 2020 about Cash App.

While back around March, this person said she wanted to meet up. She said she would, if I sent 55 dollars. So I played dumb and didn’t, next thing I was sent a fake address saying that’s where she would... Read more

Comments: 0
Rating:

This been going on since March

Complaint from Angry on 28 July 2020 about Cash App.

I am unable to send and cash or cash out my funds to my bank account although I have $5424.61 It is saying insignificant funds and Ca$h Out failed. I have emailed cash up over 20 times I have gotten... Read more

Comments: 0
Rating:

Scam

Complaint from Trinidad45 on 28 July 2020 about Cash App.

Attention: HazelCashapp Support Per response to the questions in previous email to eramberan4@gmail.com: $boneyleeeramberan4@gmail.com267-752-0201 1 Device using Cashapp Samsung Galaxy Note 10 I communicated with a representative of Cashapp via phone on 52620 regarding an inquiry as to whether my daughter's Cashapp can... Read more

Comments: 0
Rating:

Money

Complaint from Causeyw1 on 28 July 2020 about Cash App.

I sold 2 watches for a total of $725 and tried to receive payment through Cashapp who then told me I need to purchase a $100 eBay gift card to upgrade account before I could receive funds. Purchased the gift... Read more

Comments: 1
Rating:

Possible scam

Complaint from Pleasehelpme on 27 July 2020 about Cash App.

I feel like I was being scammed by someone who answered a call about cash app. My phone is broken and I tried to get onto my cash app, but since I'm not good with technology I couldn't figure... Read more

Comments: 1
Rating:

Won't unfreeze account

Complaint from Bab on 27 July 2020 about Cash App.

I have contacted Cash App almost daily over the last 3 weeks asking them to unlock account. I've had no response by them at all. There is no reason for account to be locked in the first place. Read more

Comments: 0
Rating:

$1420 given for a dog never got. Craiglist

Complaint from Zemeryjae419@gmail.com on 27 July 2020 about Cash App.

Friday July 24 3020, we contacted samsonpoms1@gmail.com for a 11 week old English bulldog. 26 emails later, $1420 out, still no puppy or response from this person. Want to make sure that my bank card is SAFE! NOT... Read more

Comments: 0
Rating:

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