Bojangles Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Bojangles over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Bojangles's offerings.

Sentiment data last updated on April 25, 2024

Bojangles complaint process

Do you have a dispute or had a bad customer experience with Bojangles? Submit your Bojangles complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Bojangles.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Bojangles complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Bojangles?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Bojangles complaints chart

We have received 18 complaints about Bojangles over the last 12 months. The graph below shows a monthly breakdown.

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Bojangles complaint statistics

Curious about Bojangles's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

78
Total complaints
78
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 78 ratings

How to contact the customer service of Bojangles?

Below, you will find the contact information for the complaint department of Bojangles. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-366-9921
Contact form:

You can contact the customer service of Bojangles by calling 1-800-366-9921. If you want to reach out to Bojangles through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bojangles reviews: (78)

Authentic experiences shared by our community for your benefit.

Extreme rudeness

Complaint from Joan Brock on 30 December 2022 about Bojangles.

Co worker went and order chicken sandwich combo with fries, and pink lemonade, and a small pinto beans., this was put on a gift card got back to the office, there was no fries, and tiny pinto beans. She goes... Read more

Comments: 0
Rating:

Refund Denial

Complaint from Mgriffin4483 on 12 December 2022 about Bojangles.

I purchased a 12 Super Tailgate meal. 12 pcs. of chicken, 6 biscuits, 3 large sides and a 12 gallon of tea on my way home from work. I only live 3 minutes from the store. Once I got home... Read more

Comments: 1
Rating:

never open during hours of operation

Complaint from Wright on 10 December 2022 about Bojangles.

when you drive to the restaurant about 5 times out of 10 it is closed when trying to call to find out if open no answer phone. KFC location next door wind up getting food from KFC if KFC... Read more

Comments: 0
Rating:

What service no service back on up hit me

Complaint from Allensmith0004 on 21 November 2022 about Bojangles.

Been have problems with drive through in the morning only for about 2 years now. It always the same one I have problems out of. First I have to repeat my order at the intercom ... Read more

Comments: 0
Rating:

Super small chicken wings

Complaint from Dazzle on 19 November 2022 about Bojangles.

I visit this location on 1117 @ 7:08 pm. I went to the drive thru ordered the 8 pc chicken box, The guy that took my order said they didn’t have any chicken breast and would give 2 extra chicken... Read more

Comments: 0
Rating:

Charged for food I didn't recieve

Complaint from Fishdc on 14 November 2022 about Bojangles.

Ordered through Bojangles website, order was cancelled by Bojangles. Called restaurant to make sure I wouldn't be charged, I assured no charge is made until food leaves restaurant. Charge appeared on my credit card. Used Bojangles customer service link 2... Read more

Comments: 0
Rating:

Ni workers showed up again on Nov 7, 2022

Complaint from Gts on 10 November 2022 about Bojangles.

Today is another instance where the Bojangles workers did not open. I was in a long line about 8 to 10 cars and I feel sure most of the folks were stopping by to get breakfast before going to work. Read more

Comments: 0
Rating:

unacceptable launguage from manager

Complaint from flattop on 30 October 2022 about Bojangles.

AT 5:32 am i came to bojangles 1112 murrells inlet sc location.i taped on the drive through window, and flashed my phone light to get there attention because the door was locked, shortly after opening the door. another manager... Read more

Comments: 0
Rating:

New hire experience

Complaint from natto999 on 25 October 2022 about Bojangles.

Only worked there 2 days due to working conditions. The only training I got was from a guy that didn't like to talk. He just worked and I was expected to pick up everything from observation. He... Read more

Comments: 0
Rating:

UNACCEPTABLE business practices!

Complaint from RedRover on 20 October 2022 about Bojangles.

At 5:06 p.m., I placed a large mobile order ($60 worth) and the app said it would be ready within 30 minutes. I arrived at the location at 5:15 and checked in. At 5:37, my app showed that my order... Read more

Comments: 0
Rating:

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