complaint: swa

Complaint from oe reported on 30 December 2023 about

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My complaint:

I swapped my funds to BTC and it has not been done since 3 weeks. This is the answer from the supprt.

Thank you for contacting us!

We have noticed that there is a problem with your recent swap order. We will need to escalate this issue to the relevant team so they can provide further assistance.

Please be assured that your funds are secure and we will keep you updated on the progress of your swap order through this ticket.

Suggested solution:

send my funds back

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4 months ago

still havent got your funds ??