Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 20, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Charge without Credit in the account

Complaint from Idan lev-ron on 22 April 2021 about Binance.

Hi, I tried to buy and got a screen that the transaction was not made because time has passed, but in fact you made the money charge. Read more

Comments: 0
Rating:

Cannot withdraw my funds

Complaint from Jaedenmccoll@gmail.com on 22 April 2021 about Binance.

I have a small amount of money in my wallet with binance. com It was a small test amount I used to try binance out. After being unsatisfied with how binance worked I wanted to take my funds out and use... Read more

Comments: 0
Rating:

Unable to trade

Complaint from Chukwuemeziem on 22 April 2021 about Binance.

I have my btc coin stuck in p2p and I can’t trade it . It started after the system maintenance today. If I click on trading it says my balance is empty and I have $1200 btc in my p2p. Read more

Comments: 0
Rating:

Lost coin while transferred

Complaint from Dorna on 21 April 2021 about Binance.

I have lost my BNB worth $200 while transferring from coinspot to trust wallet. It has already been 24hr. I have got the email notification of withdrawl ation and also i can see the transaction Read more

Comments: 0
Rating:

Lost over 99k via this scam platfrom igmarketsex.net

Complaint from Linema on 21 April 2021 about Binance.

Hi Have been investing into platform igmarketsex.net via Binance app,they withdraw money for me 2 times, when i made money 3rd time they asked to pay fees i did but money never was released. I made complain to Binance and... Read more

Comments: 0
Rating:

Fee charge

Complaint from Jbeenfield on 21 April 2021 about Binance.

I was charged two insufficient fund fees for $35 each. I had money in my account and would like it refunded to me in full! Thank you Read more

Comments: 0
Rating:

empty wallet

Complaint from beheshtihossein@yahoo.com on 21 April 2021 about Binance.

two days ago I got a notification to update the app for the new version. after updating, I logged in but my wallet was empty. there is no transaction history as well. Read more

Comments: 0
Rating:

Can not get access to my funds

Complaint from wqueisser on 21 April 2021 about Binance.

I have contacted binance for months to get my password reset and my username fixed. I have had the account since 2018 and they have done nothing to reach out. They are holding my money hostage that I have in... Read more

Comments: 0
Rating:

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